Product Specialist

4 weeks ago

Dover, United States ARK Solutions Full time

**Ark Solutions Inc** is looking for **Product Specialist**

**Position: Product Specialist**
**Location: Dover, DE**
**Duration: 12 Months and possibility of extension**

**Description**:

- In this role the consultant will be responsible for producing various Zoom Webinars and TEAMs meeting as required.
- The consultant will create the general webinar invite, define identified panelists, coordinate presentations, and initiate session recordings.
- Additionally, the consultant will be responsible for working closely with suppliers and personnel to install and configure new conference systems to ensure a seamless connection to the MS-TEAMS, O365 and other (Zoom, Webex) technology platforms.
- When a system malfunctions, the incumbent will act to analyze and diagnose the components and develop recommendations for the corrective steps.
- The production of specific, documentation to guide users through the system, as well as training materials and videos to enhance the overall experience, fall into this position’s realm.
- This may involve the coordinating and engaging of various external suppliers (vendors) for service, ongoing support and/or restoration.
- This also encompasses documenting the network addresses that have been assigned and working with to re-segment any identified network capacity challenges to allow for future expansion.
- This position will be responsible for leading the efforts, with vendors and resources, to extend the data network into new or renovated structures by working closely with staff during the buildout phase of a project.
- This task includes determining cable pathways and distances, determining the best transmission methods - fiber, Cat6, WiFi, cellular, or leased circuit - to deploy, coordinating workloads and schedules with other sections, and providing status updates to management throughout the process.
- Equally, this position will ensure all the required “parts and pieces” needed to expand the data network are quoted and PO requests submitted. The incumbent will coordinate and oversee the delivery of network equipment and synchronize with and other suppliers to schedule its configuration and installation.
- Additionally, the consultant will support activities that are compliant and technology standards by coordinating, gathering and submitting information needed for ARB network diagrams and Firewall rules.
- In this role the position will share the responsibility for producing and maintaining the technical and user system documentation.
- This is a critical function for the team, in order to maintain a ‘state of good repair’ for the assets supported.

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