Network Operations Center

2 weeks ago


Silver Spring, United States Bay State Full time

The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.

**Key Responsibilities**:

- Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support at the client site

**Shift Schedules**:

- The shifts available are:

- Sunday - Wednesday: 6am-2pm, 12pm-10pm, and 10pm-6am
- Wednesday - Saturday: 6am-2pm, 12pm-10pm, and 10pm-6am

**Required Experience/Skills**:

- 1-3 years of NOC experience
- Cisco networking skills
- SolarWinds monitoring experience
- ServiceNow or other ticketing systems
- Ability to concurrently manage multiple tasks
- Strong troubleshooting skills
- Knowledge of network technologies, connectivity, protocols, and security

**Other Requirements**:

- This position requires successful completion of a background check, drug screen, and a credit check.

**Desired Experience/Skills**:

- Cisco CCNA
- CompTIA Certification(s) (Network+ CE, A+ CE, etc.)

**Benefits**: Full-time employees are eligible for benefits including time-off benefits, such as vacation time and holiday pay, and insurance and other plan benefits.

**Location**: Silver Spring, MD (White Oak)

**About Us**:
Bay State Computers, Inc. is a professional services firm and a leading provider of Information Technology (IT) services and products to the U.S. Federal Government and Industry. Bay State brings together experienced IT professionals and the latest state-of-the-art technology tools, practices, and products to support projects and task order requirements for our customers. For more information about Bay State visit our website and connect with us on LinkedIn.


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