Network Engineer I

3 weeks ago


Silver Spring, United States Atlantech Online Inc Full time
Job DescriptionJob Description

Position Summary

The Network Engineer I position is responsible for configuring, testing, troubleshooting, and optimizing customer-facing and internal data and voice communication networks for Atlantech Online. They will ensure network maintenance is performed in a timely manner with minimum impact to availability and capacity.


Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Configure, test, troubleshoot, deploy, and validate operations of network equipment supporting customer facing services.
  • Work directly with Sales, Installations and Support staff to ensure service delivery metrics are being met.
  • Provide Tier 3 support for Event Management, Incident Management, and Problem Management.
  • Document troubleshooting procedures in internal ticketing system.
  • Provide technical training for less experienced staff.
  • Participate in Change Management and Project Management processes.
  • Monitor and regularly report on Service Availability and Service Capacity.
  • Configure, test, troubleshoot, deploy, and validate operations of network equipment supporting corporate enterprise services.
  • Occasional local travel required. Take part in 24/7 on-call rotation.
  • Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High School Diploma, GED Equivalent required.
  • CCNA-SP, JNCIS-SP, or other comparable network certifications a plus, but not required.
  • COVID-19 vaccine is required. Reasonable accommodations may be made for those with disabilities or sincerely held religious beliefs.
  • 3 to 5 years of relevant experience; Minimum of 3 years of experience in advanced troubleshooting of large networks
  • Experience with Cisco and/or Juniper Switching, Routing, and Security products.

Experience with internal (IS-IS/OSPF) and external (BGP) routing protocols.

  • Experience with Unified Communications deployments, Quality of Service (QoS) policies and VoIP troubleshooting
  • Experience with Firewalls, VPNs, and other Network Security technologies
  • Experience with MPLS networks and services such as L3VPN, EoMPLS, VPLS, EVPN, etc.
  • Experience with Layer 2 technologies such as VLANs, Q-in-Q, STP, etc.
  • Experience with Fiber, Copper and other networking media
  • Access to reliable transportation required. Candidates with a valid driver's license and knowledge of the DC Metro area are preferred.
  • Excellent Customer Service skills
  • Excellent analytical skills, attention to detail and technical writing proficiency

Benefits

  • Competitive Salary - Based on Experience
  • Advancement Opportunity
  • Medical, Dental, Vision Insurance
  • Monthly Parking Permit or Metro Allowance
  • Generous Paid Vacation and Sick Leave

Note: This position is 100% on site at Atlantech's office and is not a remote position. This position does not include a relocation allowance and therefore we are seeking candidates who currently reside in the Metro DC area.


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