Restaurant Operations Specialist

4 weeks ago


Costa Mesa, United States Altametrics Full time

**Company Overview**

Altametrics offers a comprehensive product line of enterprise software and professional services that address the needs of various departments and the executive management of corporate clients. The software solutions are cloud-based and designed to be deployed quickly, scalable for business growth, reliable and readily available. Altametrics offers clients industry-leading consulting, professional services, development, engineering, training and support.

Altametrics offers a very exciting, friendly and energetic working environment filled with constant new challenges, new expectations, new responsibilities and endless growth opportunities.

**About the Job**:
We are searching for an experienced restaurant operations manager that is looking for a change. Have you ever thought to yourself it would be so nice to have nights and weekends off or get to spend time with family and friends on actual holidays not a few days later?

**Primary Objectives**:

- Provide functional support to Company’s sales team and partners in product demonstrations, customer needs analysis, and post‐sales implementation.
- Work with partners and potential customers to identify inefficiencies and value opportunities.
- Create solutions to customer needs and communicate those to internal developers for custom implementations and overall product enhancement.
- Document exact customer installation requirements (scope of work).
- Assist in the development of customer and partner training programs.
- Project manages activities and projects to ensure proper functionality, documentation, and roll‐out procedures.
- Provide assistance in competitive study and analysis.
- Perform onsite training to customers and partners.
- Participate in ongoing customer support to ensure customer satisfaction
- Develop additional sales within the acquired base.
- Provide overall field feedback and summaries of requirements to Product Management for ongoing product development.

**Required Education, Skills and Experience**:

- Strong written and oral communication skills (business requirements documentation, project plans, etc.).
- Ability to listen and understand client needs and pain points.
- Ability to create solutions targeted specifically at creating value for the customer.
- Consulting, project management experience in a technical capacity is highly desirable.
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Project ‐ a plus).
- Technologically savvy‐ need to understand technology terms, workflows, data flows and integrations associated with software development.
- Ability to work effectively with mínimal supervision - able to work independently.
- Strong team and people skills.
- Travel may be required.
- Ability to work hard and play hard.

**Required Knowledge, Skills, and Experience**:

- Knowledge of restaurant industry (operations, management) required.
- 2-3 years of experience customer service management
- Estimate consumption, forecast requirements, and maintain inventory.
- Extensive food and labor management knowledge
- Computer literacy
- Familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Good financial management skills
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Implement innovative strategies to improve productivity and sales.

**Compensation**:

- Annual base pay of $65,000 - $85,000
- Health, Dental & Vision Insurance
- Paid Time Off

Physical Setting: Onsite in Office

Pay: $65,000.00 - $85,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

**Education**:

- Associate (required)

**Experience**:

- Restaurant management: 3 years (required)
- Restaurant Software/POS: 1 year (required)

Ability to Commute:

- Costa Mesa, CA 92626 (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person



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