Practice Manager

2 weeks ago


Webster, United States HPH MSO LLC Full time

**JOB SUMMARY**:
**QUALIFICATIONS**:

- High School Diploma or equivalent required; Bachelor’s degree preferred.
- Minimum 3 years of practice management experience
- Previous experience managing practice staff
- Previous experience in billing and collections Great customer service and outstanding personality must deal tactfully and professionally with patients, families, staff and physicians.

**Occupational Exposure**:
Category I exposure to bloodborne pathogens, frequent exposure to chemical hazards.

**_______________________________________**

**RESPONSIBILITIES**:
While this role will be dynamic in nature, key responsibilities and expectations of the position include:
**Operations**
- Oversees and manages the daily operations of the physician office including staff scheduling, cash reconciliation, charge entry, and operational checks and balances.
- Monitors and enforces cost effective policies and procedures for clinic including billing, insurance, credit/ collections, EMR documentation, staffing, and overall operational efficiency.
- Maintains efficient telephone triage, appointment scheduling, registration, and patient flow and discharge procedures to enhance patient sati faction and physician productivity.
- Provides recommendations and follow up actions to operational inefficiencies.
- Provides monthly reporting with recommendations or action plans on any issues; interpret financial reports/data to effectively manage the office.

**Finance, Billing and Collections**
- Manages day to day requirements for participation in Medicare, Medicaid, and commercial health plans. Resolves, or oversees the resolution of, problems related to participation, payment and/or client issues with the various health plans.
- Posts all charges from office, hospital and procedure services.
- Researches all information needed to complete billing process including obtaining charge information from physician.
- Maintains solid understanding of coding and third party requirements.
- Posts all insurance and patient payments.
- Assists patients setting up approved payment plans.
- Provides fee back and reports regarding physician coding and charge documentation practices.
- Ensures A/R is optimally liquidated, denials are minimized, refunds are issued, and customer recovery service is conducted appropriately.

**Staff Management**
- Supervises and manages practice staff including hiring, training, evaluations, discipline/ termination and staff/ physician matters.
- Advises physicians on hiring decisions and termination of employees.
- Ensures office staff treats patients with courtesy and respect.
- Arranges and maintains daily staffing schedules and vacations, records of sick leave, and absences.
- Conducts staff meetings on a monthly basis.


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