Catering Captain

**JOB SUMMARY**

This position contributes to Sanctuary’s success by enhancing the guests experience by providing service that is personable, courteous and professional manner, thus ensuring a positive experience. The individual holds the responsibility of for the overall setup of a catered function, while assuming a supervisory role within the F&B service team; while ensuring a focus on living the Sanctuary Commitments and our Promise of Care Enough to do it well, critical to the success of this position.

**JOB FUNCTIONS**

**_ Note: the following duties and responsibilities are not all-inclusive_**
- Be thoroughly familiar with all standards of proper service etiquette and will ensure the catering staff adhere to these standards throughout guest service.
- Positively motivate and develop the catering staff, emphasize efficiency and teamwork with a sincere concern for the needs and expectations of guests.
- Be knowledgeable about the catering menus; ingredients, method of preparation, cooking and dish-up times etc.
- Work closely with the Catering Chef and culinary team to ensure seamless timing of service.
- Cultivate a spirit of teamwork between the culinary and service staff.
- Work together with managers to create good lines of communication with all departments.
- Support and ensure the resort’s guidelines and procedures.
- Attend and take an active role in B.E.O. meetings.
- Be familiar with requisitions, receiving, rotation and stocking procedures of catering and beverage supplies.
- Know and understand emergency safety measures.
- Be knowledgeable, regarding local health dept. codes. Supervise and instruct all service staff to exercise safe food handling protocol and procedures to exceed county health code standards.
- Responsible for signing out keys, and secure all store rooms as assigned by the Catering Manager.
- Have awareness of state liquor laws as well as company and departmental policies regarding the consumption of alcoholic beverages.
- Observe each staff member for timeliness, proper uniform and proper grooming.
- Ensure proper maintenance, storage and care is exhibited by all employees toward equipment.
- Assign all tables and set-up duties, such as: who is passing hors d’oeuvres or serving cocktails.
- Assemble teams and assign servers and runners according to pairings.
- Assist with the service of the function, setting the pace of service and ensuring staff is adhering to all the resort’s standards of service.
- May be required to assist in room set-up and breakdown.
- Conduct a pre-service with staff detailing the event and discuss items going on within our community.
- Ensure the next shift is set for success.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
- Perform any other duties as assigned by Catering Manager.

**JOB REQUIREMENTS**

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Must be extremely organized; able to expedite multiple orders completely and accurately.
- Ability to service an event without assistance during typical service demand.
- Basic computer knowledge and comfortable with opera and Delphi software.
- Must have a strong working knowledge of Delphi and opera in order to create and present clean and correct checks to the guest contact at the conclusion of a function.
- Good communication is essential. Must relay all guest complaints and comments to manager.
- Must be motivated and a self-starter. Take the initiative to identify and undertake projects.
- Ability to lift moderate weights and remain on feet for prolonged period of time.
- Ability to work outdoors in inclement weather, when necessary.
- Ability to carry loaded trays on slippery surfaces.
- Ability to handle hot plates and equipment.
- Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
- Strong attention to detail a must.
- Ability to listen effectively, to speak and write English clearly.
- Has a sincere desire to provide professional guest service.

**QUALIFICATIONS**

**Education**

High School Diploma or G.E.D. Equivalent

Current Food Handler’s Card.

**Related Work Experience**

Previous food and beverage experience required.

Experience with hospitality and customer service required.

**Required Knowledge**

Must have a strong working knowledge of Fidelio P.O.S. system