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SAP Successfactors Administrator
4 weeks ago
**Responsibilities**:
- Responsible for ensuring that all Learning Management System (LMS) content is created and maintained in line with our client’s requirements, as well as providing day-to-day operational support and guidance to ensure that the Learner experience is the best it can be.
- Manage all LMS Content (Items / Courses, Curriculums, Scheduled Offerings / Classes etc.)
- Troubleshooting queries, issues, and escalations through to resolution
- Ensure all Content and Learner transactions are processed in accordance with the client.
- Ensure all SLAs / KPIs are achieved or exceeded.
- Responsible for Quality Assurance.
- Provide advice and guidance on best practices and to improve the learner experience.
- Maintain all LMS-related User Guides and Reference Materials.
- Support Clients with ad hoc projects as needed under approval / guidance from the designated Manager.
**Job Requirements**:
- Bachelor's degree in a relevant field.
- Minimum of 5 years of related experience.
- Experience in the SAP SuccessFactors Learning Management System (LMS) experience.
- Managed workflow through a Help Desk ServiceNow and JIRA ticket / tracking system.
- Experience in 508 remediation and testing of LMS and course contents.
- Must currently possess or be able to obtain Public Trust clearance
**Job Type**: Contract
Pay: $60,000.00 - $78,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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