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Delivery Executive, Cloud Success Services

3 months ago

Washington, United States SAP Full time

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

What you'll do 

The Delivery Executive provides effective project/program oversight for one or more strategic accounts. In this billable role, the DE works closely with the customer, the Services Account Executive and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship. The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go-live. In addition to delivery support, the DE is responsible for positioning additional SAP Services in support of the success of the customer.

Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level

Manage overall services relationship between customer, partner and SAP during transformations 

Ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction

Build credibility/trust with Strategic & Value Account customers in solution support solution implementation phase 

Provide mentorship by following a strong career framework that includes skills enhancement and career development planning 

Assist the SAP sales team in the closing of deals by defining the strategy and providing oversight 

Identify and develop business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account 

Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion 

What you bring 

Required: 

10+ years of SAP services sales and/or delivery experience including services management experience 

7+ Years of program management experience in 4+ SAP Software project lifecycles 

Must have experience delivering software in Enterprise Environments (Fortune 100 or larger)

Must have superior project financials business acumen (forecasting, allocated revenue, etc.)

Adept in large corporate organizational change management & strategies 

Bachelor's degree (or equivalent experience); Master’s degree preferred

Desired 

PMP Certification

Major Systems Integrator experience (Director or Partner level or similar)

Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration 

Proven ability to build trusted relationships at the client executive level 

Ability to effectively manage and resolve client escalations 

Adaptability and flexibility to manage deadline pressure, ambiguity, and change 

Demonstrated leadership by example style in managing teams and clients 

Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members 

Excellent understanding of SAP solutions and of the consulting business processes and functions 

Meet the Team 

SAP Professional Services provides end to end project support to strategic customers. As Delivery Executive, you will partner with the customer account and all key stakeholders to ensure overall success of the implementation of SAP solutions. 

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.