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Medical Receptionist

4 months ago

Katy, United States Allergy & Ent Assoc Full time

**Allergy & ENT Associates is a growing practice with locations across the US** We are currently looking for a Front Office Specialist in the Katy area**

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

**Address**:23543 Kingsland Blvd, Ste 100**
**Katy, Texas 77494**

**Hours**:
**Monday**
- 8:30am - 5:30pm**Tuesday**
- 8:00am - 4:40pm**Wednesday**
- 8:00am - 4:40pm**Thursday**
- 9:30am - 6:40pm**Friday**
- 7:00am - 2:30pm**Saturday**
- Closed**Benefits**:
Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short
- & Long-Term Disability

**Position Summary**

To provide high quality patient care services, treating all patients' and guests with courtesy, fairness, and respect. Works with management and staff members in a spirit of cooperation and teamwork. Supports the goals and objectives of Allergy & ENT Associates.

**Essential Duties & Responsibilities**
- Follows office policies, procedures, and protocols as appropriate.
- Communicates effectively with other staff members.
- Greets visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patient's arriva
- Completes necessary paperwork such as fee tickets, etc. Uses computer system to generate information necessary for billing.
- Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
- Maintains clean, orderly waiting room and work area.
- Answers phone promptly and in a pleasant manner and deals with customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
- Updates information in electronic patient charts according to policy and procedure.
- May perform specific Job Activities as assigned per office location

**Qualifications**

**EDUCATION AND EXPERIENCE**
- High school graduate or equivalent
- 3 years of office experience perferred. One year medical office experience preferred.
- Knowledge of medical terminology, HMO, PPO, medical insurance industry and general clerical procedures.
- Knowledge of CPT & ICD-9/10 Coding System.
- Ability to operate a multi-line telephone system.
- Must be self-directed and able to work independently
- Attention to detail a must
- Professional, calm and courteous demeanor
- Excellent verbal and written communication skills

**COMPUTER SKILLS**
- Proficient computer skills in Microsoft Office and Outlook. EMR knowledge preferred.

**Knowledge, Skills, Abilities**
- ** Safety and Confidentiality** - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
- ** Organization** — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
- ** Professional Maturity **— The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
- ** Time Management** — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- ** Active Listening** — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- ** Interpersonal Communication** — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
- ** Communication **— The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

**Physical Demands**

**Physical Demands**:Face paced medical office environment. Good eyesight and hearing, manual dexterity, and full range of body motion required. Must be able to stand and /or sit for extended periods of time. May require occasional lifting of 25 pounds or more. May be exposed to acutely ill patients, and communicable diseases.

**Work Environment**

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic). Typical schedule is Monday through Friday with regular working hours; Occasional overtime or weekends may be required. Travel to other clinic locations may be r