Customer Service Specialist

4 weeks ago


White Plains, United States CVR Associates Full time

CVR is looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a Customer Service Specialist. This position will service participants in assisting low-income families and individuals, who may include homeless, elderly, or disabled, to secure affordable housing and improved living conditions with the goal of improved quality of life and self-sufficiency.

**General Responsibilities Include**:

- Perform and complete annual re-certifications, interim re-certifications, new admissions, transfers, port outs, port ins, special program referrals (as assigned), terminations, and rent increases for the Housing Choice Voucher Program participants for Affordable Housing.
- Notify participants and owners of the results of interim re-certification.
- Collect re-certification information, including income and any other required documentation for the administration of the HCV program.
- Schedule re-certifications and appointments with participants; interview participants for Affordable Housing.
- Monitor participant moves and lease terminations for Affordable Housing.
- Accurately enter data into appropriate databases.
- Conduct briefing with tenants to explain HUD, and administrative plan guidelines
- Accurately prepare weekly reports on re-certification and other reports.
- Bachelor’s degree or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families
- Attention to Detail
- Basic Math skills
- Excellent Organization skills
- Excellent Customer Service skills
- Must be able to perform assigned tasks in a remote work environment when required
- Must have the ability to adapt to a changing work environment
- Must be able to meet productivity and accuracy requirements
- Must have critical thinking skills

Pay: $24.04 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Education**:

- Bachelor's (preferred)

**Experience**:

- Banking: 3 years (preferred)
- Eligibility: 3 years (preferred)
- Section 8: 3 years (preferred)
- Customer service: 3 years (required)

Work Location: In person



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