Guest Service Agent

2 weeks ago

New York, United States Distrikt Hotel NYC Full time

**Summary: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Guest Service Agents must possess a positive, upbeat personality and sharp communication skills with the desire to deliver outstanding customer service to our guests. The ability to multitask, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers is crucial in this fast paced environment.**

Job Duties include but are not limited to:

- Enter reservation and request information in the Property Management System and to guest accounts with accuracy and tact.
- Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.
- Arranges for services requested by the guest by working with other departments as appropriate
- Answers multi-line telephone in a professional manner, transferring calls and taking messages as needed.
- Performs check-in and check-out process with professionalism and accuracy.
- Greet guests in a welcoming and professional manner as they arrive and depart the hotel.

Job Requirements:

- Must be legally eligible to work in the United States, and provide proper ID.
- Open Availability - Ability to work weekends is a must.
- Has worked with Hilton ONQ Property Management System **(not required)**

**Job Types**: Full-time, Part-time

Pay: From $19.00 per hour

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person

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