Director, Quality Assurance and Improvement

2 weeks ago

New York, United States Breaking Ground Full time

**ABOUT US**: - We believe that everyone deserves a home

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Vice President, Government Contract Compliance and Data Strategy, the Director, Quality Assurance and Improvement supports the organization by conducting compliance audits to assist making assessments for process improvements, contract scoring, and compliance. The Director manages the Quality Assurance team and manages the audit processes, provides quality checks, and ensures appropriate access to SharePoint and third-party systems.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Manage Quality Assurance team
- Develop and implement internal audit processes and continuous quality improvement frameworks to improve contract performance and to meet industry best practices
- Coordinate and respond to audit related activities by government agencies including performance evaluation rebuttals, site visits, and corrective action plans
- Provide training and support to staff designed to improve adherence with contract and regulatory requirements (securing operating certificates for transitional housing, vendor integrity, VAWA, incident management, etc.)
- Manage and audit content, privacy, and access requests to SharePoint, certain 3rd Party Software (including RealPage and AWARDS). Manage ongoing audits of permissions to ensure appropriate access
- Represent organization at external meetings, workgroups, and committees, and provide updates to senior leadership
- Partner with Property Management, Programs, and Leasing, to conduct compliance audits and quality assurance reviews, and work with teams as needed to improve performance, contract scoring and compliance
- Create maps and documents for new or existing processes to ensure clarity of responsibility and workflow
- Produce process documents as requested
- Execute the SharePoint implementation plan across the organization and partner with stakeholders to make edits and updates
- Work with internal partners to address reporting needs and to convey outcomes
- Quality check data before turning over to requesting party
- Produce compliance documentation when requested (certifications, AWARDS Reporting, RealPage, and Breaking Ground Portal)
- Review department reports for data trends to identify areas for performance improvement
- Collaborate with internal and external partners to understand data collection tracking needs for contracts and further knowledge enhancement, communicate needs to data analytics and software engineering teams, support ongoing collaboration needs
- Perform other duties as assigned

**MINIMUM QUALIFICATIONS**:

- Bachelor’s degree required; Master's Degree in Public Policy, Administration or similar field strongly preferred
- Minimum 4 years of experience in auditing and quality assurance of housing programs, government regulations and funding sources, and social services
- Comprehension and implementation of regulatory requirements experience
- Minimum 1 year of supervisory experience
- Exceptional writing abilities, and collaborative work style
- Systems management experience, and ability to navigate multiple databases
- Skilled at project management
- Ability to learn databases and information management systems
- Proficient in MS Office Suite, including Excel functions: index matches and pivot tables. Expected to gain proficiency in government and other databases, Real Page, and other software programs/services used by the organization

EOE/M/F/Vet/Disabled

  • Director, Quality Assurance and Improvement

    1 month ago

    New York, United States Breaking Ground Full time

    Director, Quality Assurance and Improvement 505 8th Ave, New York, NY 10018, USA Req #2436 Tuesday, May 14, 2024 ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with...

  • Director, Quality Assurance and Improvement

    7 days ago

    New York, New York, United States Breaking Ground Full time

    Director, Quality Assurance and Improvement 505 8th Ave, New York, NY 10018, USA Req #2436 Monday, June 10, 2024 ABOUT US: - We believe that everyone deserves a home Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with...

  • Director, Quality Assurance and Improvement

    2 weeks ago

    New York, United States Breaking Ground Full time

    Director, Quality Assurance and Improvement 505 8th Ave, New York, NY 10018, USA Req #2436 Monday, June 10, 2024 ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with...

  • Director of Nursing

    1 week ago

    New York, United States Tandym Group Full time

    A healthcare organization in New York City is currently seeking an experienced, licensed Registered Nurse (RN) to join one of their facilities in the Bronx as their new Director of Nursing - Quality Improvement.About the Opportunity:Schedule: Monday to FridayHours: Standard businessPatient Population: UnderservedResponsibilities:The Director of Nursing -...

  • Director of Nursing

    2 weeks ago

    New York, United States Tandym Group Full time

    A healthcare organization in New York City is currently seeking an experienced, licensed Registered Nurse (RN) to join one of their facilities in the Bronx as their new Director of Nursing - Quality Improvement.About the Opportunity:Schedule: Monday to FridayHours: Standard businessPatient Population: UnderservedResponsibilities:The Director of Nursing -...

  • Director, Quality Assurance

    7 days ago

    New York, New York, United States New York State Civil Service Full time

    Director, Quality Assurance & Customer Satisfaction at Agency Empire State Development, NYSSalary Range: $89,000 to $95,000 AnnuallyEmployment Type: Full-TimeLocation: New York, NYAbout the Role:The Director of Quality Assurance & Customer Satisfaction for MWBE at the Agency Empire State Development plays a crucial role in overseeing the quality of...

  • Quality Assurance Director

    1 month ago

    New York, United States Walter L. Shepeard Community Full time

    SUMMARY: The QA Director is responsible for developing, implementing, and monitoring a sound Quality Assurance Program for Shepeard Community Blood Center (SCBC). The primary responsibility is to ensure that the organization meets all regulatory requirements for collecting, manufacturing, and distributing blood products. ESSENTIAL DUTIES AND...

  • Quality Improvement Analyst

    2 months ago

    New York, United States Acacia Network Full time

    **POSITION OVERVIEW**: The Quality Improvement Analyst for Acacia Network Housing (ANH) is the support system to the Assistant Director of Quality Improvement in overall administrative operations with a heavy focus on Quality Improvement activities throughout the Acacia Network Housing Portfolios. The Quality Improvement Analyst serves as a support to the...

  • Quality Improvement Analyst

    2 days ago

    New York, United States Acacia Network Full time

    **POSITION OVERVIEW**: The Quality Improvement Analyst for Acacia Network Housing (ANH) is the support system to the Assistant Director of Quality Improvement in overall administrative operations with a heavy focus on Quality Improvement activities throughout the Acacia Network Housing Portfolios. The Quality Improvement Analyst serves as a support to the...

  • Quality Improvement Analyst, Hmis

    3 weeks ago

    New York, United States Breaking Ground Full time

    **ABOUT US**: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and...

  • Director, Quality Assurance

    1 month ago

    New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State. BASIC FUNCTION: The Director of MWBE Quality Assurance & Customer Satisfaction is responsible for overseeing the quality of certification application reviews and managing customer...

  • Director, Quality Assurance

    3 weeks ago

    New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State. BASIC FUNCTION: The Director of MWBE Quality Assurance & Customer Satisfaction is responsible for overseeing the quality of certification application reviews and managing customer...

  • Director Clinical Quality Assurance

    6 days ago

    New Jersey, United States Proclinical Full time

    Director Clinical Quality Assurance - Permanent - New Jersey Proclinical is seeking a dedicated and talented individual for the role of Clinical Quality Assurance, Director. Primary Responsibilities:This role is integral to the company's mission of transforming cancer therapy and improving patient outcomes. The successful candidate will be part of a team...

  • Quality Assurance Director

    3 weeks ago

    New City, United States Sonata Healthcare Full time

    **Sonata Care is one of the top insurance brokerages in the nation** and we are actively seeking a skilled Quality Assurance Director with experience in an quality assurance and customer service. This is an exceptional opportunity to grow within our rapidly expanding company. - Quality Assurance - Customer Service - Microsoft Workspaces and Google...

  • VP or Director

    2 days ago

    New York, NY, United States Tandym group Full time

    A financial services firm in New York City is currently seeking an experienced Auditor to join their staff as their new Audit Director. In this role, the Audit Director will be responsible for the oversight of IT QA engagements and other assignments related to professional practice.Responsibilities: The Audit Director - Quality Assurance will: Lead the QA...

  • Director of Quality Assurance

    1 week ago

    New York, New York, United States City of New York Full time

    Company DescriptionJob Description Note: This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager (CSM), or any other permanent administrative/managerial title eligible for title change to the Computer Systems Manager title as per the Personnel Rules and Regulations of the...

  • Quality Assurance Coordinator

    3 weeks ago

    New York, United States Volunteers of America - Greater New York, Inc. Full time

    Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness,...

  • Manager-anatomic Pathology Digital Quality Assurance

    2 months ago

    New York, United States NYU Langone Health Full time

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU...

  • Manager-anatomic Pathology Digital Quality Assurance

    22 hours ago

    New York, United States NYU Langone Health Full time

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU...

  • Clinical Quality Assurance Specialist

    2 months ago

    New York, United States Center for Alternative Full time

    Job DescriptionJob DescriptionJob Title: Clinical Quality Assurance SpecialistJob Summary: CASES is looking for a clinical quality assurance specialist to join the team working with the mental health treatment programs. The ideal candidate is experienced in the standards of care and regulations administered by the New York State Office of Mental Health...