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Customer Service Representative

3 months ago

Saint Charles, United States GCH Employee Leasing Inc. Full time

**_Customer Service Representative_**

Bema Incorporated, a recognized leader in the flexible packaging industry, is looking for an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization. Bema encourages innovation from its associates, employs the latest technology and has aggressive expansion plans.

**Responsibilities include, but not limited to**:

- Work with warehouse and pre-press personnel for order accuracy and timely shipment
- Manage backorder/out of stock items
- Issue credits
- Track orders and packaging slips
- Follow up on order status with customer
- Prepare bill of ladings, warehouse shipment labels and billings each day
- Work with transportation companies to provide customer pickup and delivery dates
- Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner
- Assist with miscellaneous projects, mailing, faxes, etc. as needed
- Participating member of the AIB Mock Recall team

**Education and Experience**:

- MUST have at least 2 years of customer service experience in a manufacturing environment
- Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS
- MUST be proficient in Microsoft Word, Excel, and Outlook
- MUST have excellent communication skills and phone skills
- MUST be highly organized
- Experience processing digitally printed label, cartons or flexible packaging - A PLUS
- Direct experience supporting customers that purchase pouches, laminated films and extruded films - A PLUS

**Required Qualifications**:

- Able to take initiative and identify areas to streamline processes and implement improvements
- Mathematical skills are necessary for validation of estimates and billing
- Self-starter, ability to work independently
- Able to work well, have a strict attention to detail and be able to work accurately under pressure
- Ability to multi-task successfully
- Strong problem-solving talents
- Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.

Equal Opportunity Employer

Industry
- Packaging and Containers

RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED