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Customer Service Associate, The Ups Store Leesburg

4 months ago

Leesburg, United States The UPS Store #4864 Full time

**Full job description**

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

**RESPONSIBILITIES**
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned

**QUALIFICATIONS**
- able to work day time
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Able to cross-sell and up-sell products and services
- Excellent packing skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- **Hours**: Flexible 20 to 30 Daytime Hours per week or Full Time
- **Benefit**:

- Paid Training
- Employee Discount
- Casual and Creative Work Environment
- Free Parking, Performance Bonus
- Formal Ongoing Training Programs
- Uniforms Provided
- Job Types: Full-time, Part-time

**Job Type**: Part-time

Expected hours: 25 - 30 per week

**Benefits**:

- Employee discount
- Flexible schedule

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work Location: In person