Student Success Advisor

2 weeks ago

Orlando, United States Boundless Learning Full time

At Boundless Learning we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you will have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

**Why we need you**

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

**Why Boundless Learning**

This is an outstanding opportunity to be part of an innovative online learning service operating in North America, the United Kingdom and Australia. Working in partnership with leading global universities, the North American based Boundless Learning team provides online learning services including marketing, student recruitment, course content development, training, and ongoing student support. As a start-up hungry unit, every member of our team responds positively to breaking new ground and are willing to challenge current practice and to be challenged themselves.

**Why Student Success**

The team brief is to deliver best in class student support with the aim of achieving the highest levels of student satisfaction and enrolments from one module to the next. Our Student Success provision delivers high-quality support to students from initial enrolment and throughout their study journey, as they progress towards successful completion of their chosen program. Our Student Success Advisors have the highly rewarding experience of becoming an extension of the university partnership they work with and being an expert in supporting students on the programs they work with. The team is attractive to those people who want to work in a higher education environment, speak daily with students from around the globe, many with very interesting life stories and diverse backgrounds.

**About the Job**

A Student Success Advisor embodies our values, acts with agility, and enjoys working in an international environment whereby they are having regular interactions with people, building strong and meaningful relationships. Reporting to the Associate Director of Student Success, the Student Success Advisors work both independently on their student caseload but collaboratively to inspire their peers, displaying excellent customer service and high levels of active listening through motivational student coaching, support, and guidance.

**Key Responsibilities**
- Consistently achieve personal student retention targets, alongside achievement of high levels of student
- Actively promote continuous study to achieve graduation in a timely manner, identifying students at risk of failing to achieve their study goals and providing effective interventions alongside recognizing opportunities to increase student engagement
- Enthusiastically re-engage students who are taking a break from study, ensuring they remember their original goals while remaining well informed, supported and a part of their online study community to minimize student withdrawals from programs
- Act as a program specialist, ensuring extensive knowledge in a particular curriculum area in addition to university policies, regulations, and support services, utilizing online tools and resources to meet individual students’ requirements
- Welcome new students to their program efficiently while building rapport and demonstrating high levels of knowledge and pastoral support to prepare students for the rigors of their academic program and setting students up for success in their chosen program
- Develop and maintain relationships with a student base, remaining committed to delivering high levels of support as students navigate the complexities and challenges of online study from acceptance to graduation of their chosen program
- Establish and maintain excellent relationships throughout the Student Success team, sharing knowledge and experience to ensure a high standard of service is maintained
- Help to develop effective processes to ensure a proactive approach to student support, progression, and retention
- Maintain detailed and accurate student records on our customized Salesforce CRM system, recording data and student communication accurately to monitor student cases, progress, and resolutions
- Act as an ambassador in representing the North American Student Success team on projec

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