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Assistant General Manager
3 months ago
Join an established business led by longterm team members who have been promoted from within to preserve our unique culture. Working for Hen of the Wood is more than a great job with Vermont’s favorite restaurant, it is a family of passionate professionals who care deeply about our farm partners, our wine makers, our brewers, our local food producers, our community, and each other. If you are lacking pride and purpose in your hard work, please reach out to see what Heirloom Hospitality is all about.
**JOB SUMMARY**
Work in partnership with the Restaurant General Manager to provide operational leadership for our fine dining servers, bartenders, hosts, and back servers. Be actively involved in hospitality leadership of our full service restaurant that results in an efficiently run restaurant on a shift-by-shift basis. Focus on leading with positive communication, pacing great shifts, exemplifying our service standards, creating amazing guest experiences, recognizing great teamwork, monitoring ambience, resolving operational challenges, leading guest turnarounds, maintaining organization, monitoring side work, and brining closure to shifts while protecting inventory, policies, and securing the business at closure. This Restaurant Manager is senior management role expected to participate on the highest level of operational planning and execution with the GM, Restaurant Chefs, Office Manager, and Senior Leaders. Hen of the Wood is an award winning, farm to table, locally sourced restaurant with deep wine, cocktail, and spirit offerings. Passion for service leadership, professional service standards, guest experience management, and workplace culture is paramount.
**CORE MANAGEMENT SKILLS**
- Self-Awareness & Management
- Communication & Delegation
- Problem Solving & Decision Making
- Operational Leadership & Team Building
**PRIMARY RESPONSIBILITIES & EXPECTATIONS**
**OPERATIONAL EXECUTION**
Assure consistently executed shifts lead by specific management shift leader that achieves our goal of 100% guest satisfaction and an undeniable team win.
**GUEST EXPERIENCE**
Cultivate positive guest experience from reservation process, host stand welcome, steps of service, quality food and drink, recognition, and a gracious goodbye.
**MANAGEMENT OF MANAGERS**
Lead a dedicated and engaged team with a high degree of partnership, open communication, trust, and solution-oriented thinking.
**MANAGEMENT OF STAFF**
Recruit, hire, train, guide, and coach a team of hospitality hearted professionals that are constantly learning while delivering standard setting shifts and positive guest experiences.
**TEAM BUILDING**
Builds a culture of teamwork and acts as a harmonizing influence through quality relationships.
**MANAGEMENT OF MEETINGS**
Fosters an environment on constant, open, interested, and collaborative communication and planning that leads to a proactive, prepared, successful business machine.
**DEVELOPMENT OF MANAGERS**
Responsible for the ongoing development of the management and supervisory team so that each manager is competent in their job, succeeding in their role, and working from clear job descriptions
**EMPLOYEE REVIEW & JOB SATISFACTION PROCESS**
Participates in the review process for all FOH staff and managers in a timely manner every year. Hold 6-month review follow-up meetings to check status of agreed upon improvements.
**SECONDARY RESPONSIBILITIES & EXPECTATIONS**
**BEVERAGE PROGRAM MANAGEMENT**
Lead an empowered bar Supervisor and team to deliver a ‘Best in Class’ Wine, Beer, Spirits & Cocktail Program by ensuring the following standards are met through open communication and teamwork.
**CULINARY PARTNERSHIP**
Work in partnership with Executive Chef to create a positive, open, and professional relationships with culinary team so that the following standards are met.
**CONFLICT & CRISIS MANAGEMENT**
Be the absolute leader and ‘buck stops here’ force in intervening when necessary to resolve disagreements or disputes between.
**SPECIAL EVENTS & GROUP DINING**
Work with Chefs to assist in planning and executing all special events, large reservations, and holiday menus.
**FINANCIAL MANAGEMENT**
Increasingly grow business acumen and decision making based on business metrics to be a fully rounded business leader that is challenged to succeed in The Game of Business.
**FACILITIES**
Manage repair and maintenance for the building, equipment, furniture & fixtures. Promote Health, Safety & Sanitation through compliance of daily, weekly, monthly cleaning tasks and enforcing health codes. Responsible for cleanliness, organization, and maintenance of entire facility
**COMMUNICATION & MARKETING**
Seek out creative sales initiatives to drive new traffic. Effective participation in daily / weekly social media content generation. Disseminate all company communications to staff to with regard to special events, policy updates, company updates, improvement plans and initiatives.
**TECHN
