Asset Manager Service Desk

4 weeks ago

Washington, United States ERP International Full time

Overview:
**_
Culture of ERP: _**Fast-paced, fun, collaborative, energetic, and positive.

**_
ERP International is honored to have been named one of The Washington Post’s 2023 Top Workplaces for the third year in a row_**

**ERP Offers Employees**:

- **Competitive Salaries & Benefits**:

- **Health Advocate & Concierge Services**:

- **Unlimited Job
- Related Training & Development**:

- **Employee Recognition & Incentive Programs**:

- **Employee Appreciation & Company Sponsored Events**:

- **Opportunity to work with leading edge technology**:

- **Community Outreach & Charity Work**

**About ERP International, LLC**:ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.

**Responsibilities**:
**Job Specific Details and Tasks**:

- Manage and Coordinate Asset Management activities and client interactions for DFC IT infrastructure
- Lead Asset Management support; coordinate any needed ServiceNow activities and asset support tickets- Asset Inventory Management : Lead the development and maintenance of an accurate inventory of all hardware and software assets within the agency, utilizing the ServiceNow HAM and SAM modules.
- Asset Optimization : Identify opportunities for cost-saving, license optimization, and overall efficiency improvements in the management of IT assets and guide the team in implementing best practices.
- Compliance and Licensing : Oversee the team in ensuring the agency remains compliant with software licensing agreements, coordinating software audits, and conducting licensing assessments.
- ServiceNow Expertise : Utilize the ServiceNow platform to its fullest extent, configuring and customizing the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules, and providing expertise to the team.
- Microsoft Intune Integration : Oversee the integration of Microsoft Intune for efficient mobile device management and security, ensuring alignment with organizational goals.
- Reporting and Analysis : Guide the team in generating reports and analyzing data to provide insights and recommendations for decision-making regarding IT asset management.
- Maintain asset inventories and provide regular asset tracking and summary reports as required by client statement of objectives (SOO)
- Work extensively directly with DFC clients on asset management tracking processes, concerns and issues
- Other duties as assigned.

Qualifications:
**Required Education**:

- Associates Degree in Computer Studies or a related field of study; Bachelors degree preferred

**Clearance Requirements**:

- Must be able to obtain a DFC Clearance

**Standard Interview & Selection Process**:

- Recruiter Pre-Screen
- If selected, Interview with Hiring Manager and/or Technical Lead

**Required Experience**:

- 2-3+ years of Asset Management Experience in an automated setting
- Experience developing and managing ITIL process-based asset management in an automated ticketing system for a medium size client base IT
- Proactive client interface experience and deliverable documentation development
- Staff interface and asset coordination experience
- Experience supporting DFC or similar IT organization preferred
- Strong customer asset support skills
- Strong written and verbal communications skills
- Knowledge of the ServiceNow ticketing system
- Experience with ITIL best practices
- Knowledge working with and supporting the following products and tools:
Microsoft Exchange

Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)

Microsoft Distributed File System (DFS)

Microsoft Active Directory (AD) user tracking and permissions descriptons

Microsoft Domain Name Services (DNS)

Microsoft Dynamic Host Configuration Protocol (DHCP)

Enterprise Communication Services (i.e., TEAMs for Business)

Microsoft SharePoint end-users licenses

Microsoft Windows 10. 11

Adobe

Asset Management tools and techniques for large infrastructure environments

Network Printer assets and location tracking

Microsoft Office products and licensing

Ticketing and Asset Management Systems (i.e., ServiceNow)

Knowledge Base resource and video guide training planning and development

General Desktop and Mobile Device System Administration

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