Guest Service Agent

3 weeks ago


Newark, United States Staybridge Suites Full time

**What you’ll do**
- Engage and assist guest within eye contact
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Maintain a clean and welcoming work space front desk and lobby area
- Follow through with guest request, respect our guest privacy
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Acknowledge guest Reward Status, record wake-up calls, deliver our brand promise to be courtesy and professional
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages

**Perks you deserve**

We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers
- Encouraging leadership
- Support to live a life of wellbeing and happiness
- Opportunities to serve and give back to the community
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs

**What we’re looking for**
- A genuinely warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**Job Types**: Full-time, Part-time

Pay: $13.50 - $15.00 per hour

Expected hours: 36 per week

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 4 hour shift
- 8 hour shift
- Evening shift
- On call
- Weekends as needed
- Weekends only

Work setting:

- In-person

People with a criminal record are encouraged to apply

Application Question(s):
**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (required)
- Day Shift (required)

Work Location: In person


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