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Team Lead

1 month ago

Orlando, United States ANN INC. - Loft Outlet Full time

**Position Overview**:
Responsibilities will include: Providing exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. The Sales Lead will refer all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates).

**Primary Responsibilities/Accountabilities**:

- Embraces our values & sets an example through his/her behaviors
- Responsible for compliance with all ANN INC. practices and procedures
- Additional responsibilities as assigned by the Store Manager or Co-Manager

**Sales Lead Responsibilities**

In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and CO-Manager in overseeing the operational functioning of the store including, but not limited to:

- Supporting the business strategy & adjusting to effectively reach goals
- Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities - Assuming the MOD role when Store Manager/Co-Manager is not on the floor
- Utilizing tools to ensure a client-focused team environment
- Driving volume & anticipating clients’ needs while communicating store metrics & individual performance to motivate associates
- Coaching Associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities

**Job Types**: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 29 per week

**Benefits**:

- Employee discount
- Flexible schedule

Experience level:

- Under 1 year

Weekly day range:

- Monday to Friday
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

License/Certification:

- Driver's License (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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