Front Office Representative
3 weeks ago
First State Orthopaedics is looking for a Front Desk Receptionist for our New Castle County locations with as-needed travel to provide direct support to physicians, mid-level providers, clerical staff and patients. Coordinates inter and intra office communications. Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks. Presents a positive image to supporting staff members and patients at all times.
*Rotating 4 days a week and 4 1/2 days a week schedules available.
**Position Requirements**:
High School Diploma or Associates Degree in related field, previous experience in a medical office practice, excellent communication and computer skills, patient service focus and professional appearance. Required to work flexible hours between 7:00am and 6:00pm as well as report to multiple office locations. Valid driver's license and access to reliable transportation on a daily basis is essential because travel during your shift to various offices may be required.
**Detailed Responsibilities**:
- Answering incoming telephone calls
- Schedule appointments.
- Update patient information.
- Collect patient demographic information and nature of complaint/injury on new patients that contact the office by phone, enter data in the computer, schedule appointments.
- Carefully document all incoming messages and task to appropriate party.
- Refer calls of a clinical nature to the appropriate medical secretary or provider.
- Primary daily patient check-in and check-out, collection of demographic data, and collection and posting of co-pays.
- Collect workman’s compensation date and state of injury and forward call to the workman’s compensation department.
- Place out guide and films in appropriate doctor bin.
- If patient medical records need to be obtained, have patient fill out Authorization to Release Medical Information.
- Process credit card payments and end of day settlement for credit payments.
- Complete end of day tally sheet for monies collected.
- Manage petty cash account.
- Create encounters
- Maintain adequate copies of all front office forms.
- Back-up or delegate other front office staff duties as needed.
- Cover front desk while co-worker at lunch.
- Maintaining patient confidentiality.
- Organizational responsibilities: promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner.
Work Remotely
- No
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Private practice
Medical specialties:
- Orthopedics
Schedule:
- Monday to Friday
- No weekends
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer Service: 1 year (required)
Ability to Commute:
- Newark, DE (required)
Willingness to travel:
- 75% (required)
Work Location: In person
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