Guest Services Event Staff

3 weeks ago


Miami, United States Miami Marlins Full time

**Position Summary**:The Guest Services Event Staff will serve as one of the primary points of contact for all Marlins Park guests during games, special events, and tours.
**Essential Functions**:
Proactively greet guests at Marlins Park gates and ticket lines with a friendly greeting and a smile
- Scan game tickets insuring that the proper ticket is being used to gain entry
- Assist fans in locating their ticketed seats
- Proactively provide assistance, answer questions and communicate security measures along with special event/ballpark information to guests
- Provide wheelchair assistance to guests
- Being alert to potential hazards in the ballpark such as foul balls and reporting incidents
- Monitor your assigned area for issues and opportunities to make lasting memories for our guests
- Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
- Must demonstrate the ability to deliver exceptional customer service, to all guests as well as internal staff, via face-to-face interaction and/or telephone.

**Qualifications & Requirements**:

- Required to work extended hours, weekends and holidays according to baseball/special events schedule.
- Must be able to stay in one stationary position for long periods of time
- Must be able to work outdoors during all times of the year.
- Must be able to work all posts assigned, this includes but not limited to gates, interior, and exterior positions.
- A minimum of (1) year of customer/guest services experience is required.
- Must be able to interface well with all levels of the organization and represent the team in a highly professional manner.

**Suggested Education & Experience Guidelines**:

- High school diploma or GED required, seeking college degree preferred
- Fluently bilingual in English/Spanish is a plus.

**Job Types**: Part-time, Temporary

Pay: $13.00 - $15.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- After school
- Day shift
- Evening shift
- Every weekend
- Extended hours
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Ability to Commute:

- Miami, FL 33125 (preferred)

Ability to Relocate:

- Miami, FL 33125: Relocate before starting work (required)

Work Location: In person



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