Patient Billing Coordinator

3 weeks ago

Glendale, United States Arizona Arthritis & Rheumatology Associates Full time

Named a Top Workplace in Arizona, Arizona Arthritis & Rheumatology Associates, P.C. is the largest private Rheumatology practice in the United States. The practice has over 51 providers, 11 sites and over 250 employees providing assessment and treatments for rheumatological, podiatric, and electromyography patients. Our providers work together to keep patients healthy, and are recognized for excellence in medicine and for being pioneers in new treatments, ably supported by our Research department.

Our vision is to provide the best Rheumatology care, anywhere and, to balance sustainable operation with the highest possible level of patient care.

We are a seeking an ambitious, friendly, positive, and compassionate Billing Coordinator to join our billing department at our business office located in Glendale.

The job purpose for the Billing Coordinator is to take required action on unpaid account balances in the patient responsibility receivable that progresses the account to a $0 balance. The role additionally performs any task related to self-pay balances including, but not limited to, bankruptcy notices, discharges, patient billing questions and copay assistance.

**Responsibilities**:

- Ensures a timely self-pay collection cycle by establishing payment plans, collecting on balances, collecting balances through copay assistance means, negotiating discounts, and recommending and transferring accounts to bad debt status.
- Adheres to all fair collections practices as set forth by the Fair Debt Collection Act.
- Reviews reports that indicate payment on account is delinquent, defined as being unpaid after 31 days from the date of service and ensures appropriate collection action is taken.
- Follows adjustment policies as set forth by the department director.
- Completes administrative tasks related to the self-pay process.
- Answers patient billing inquiries
- Performs other duties as assigned.

**Qualifications**:
**Required**
- High School diploma or equivalent required
- Exceptional customer service skills and extensive experience
- Medical collections, medical billing or payment experience required, 2 years
- Demonstrated knowledge of state & federal collections guidelines, 2 years

**Preferred**
- Clinical Billing and Collections experience in a large healthcare practice, 2 years
- Associate’s degree or advanced education specific to business administration
- NextGen PM system, 1 year.
- Bilingual

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Application Question(s):

- What is your desirable rate of pay?
- Do you have any Nextgen experience? If yes, how many years?
- AARA operates on a 4x10 schedule, Monday - Thursday 10 hour shifts. Would you have any issues complying?
- For the safety of our patients, AARA is a drug free, non smoking organization, in which, we do not hire smokers. Are you comfortable with complying with this company policy?
- AARA requires an annual flu vaccine, and COVID-19 vaccine for all staff as a company-wide policy. Are you comfortable complying with this policy?
- If selected to move forward in the hiring process, AARA runs a background, drug screen, and soft credit check. Do you consent?

**Experience**:

- medical Billing and Collections: 2 years (preferred)

Work Location: In person

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