Application Support

2 weeks ago

Arlington, United States Peraton Full time

**About Peraton**

**Responsibilities**

**K ey Responsibilities**:

- Developing and reviewing documentation and actively participating in finalizing documentation, including Technical Architecture Diagram (TADs), O&M Manual, Administration Guide, and other documentation consistent with agency guidance and policies.
- Ensuring all technical documentation (including O&M Manual, SOPs, etc), training materials, and knowledge articles are documented and kept in a centralized, shared repository.
- Coordinate with multiple offices and bureaus to review requirements and resolve requirements conflicts.
- Curating documentation for agency users and providing current information and other updates necessary to facilitate system users access to information.
- Accommodate business process changes, feature requests, bug fixes, and upgrades to supported platforms, major and minor releases for USAID Bureau for Humanitarian Assistance's primary Level 1 business services support system, Abacus.
- Support the approved governance entity (such as the Abacus Management Committee) and associated process(es) to facilitate and support sprint cycle development priorities that incorporate BHA stakeholder decisions and follow the USAID SDLC.
- Assist in coordination of stakeholder meetings and preparation of agendas and minutes as needed.
- Assist with working sessions with the key stakeholders to understand business needs and identify improvements.
- Utilize the Agency's ITSM Tool (ServiceNow)
- Assist with coordination with multiple offices and bureaus to review requirements and resolve requirements conflicts.

**Contingent on Contract Award**

**Qualifications**

**Basic Qualification**:

- U.S. Citizen; with a Public Trust clearance
- 0 -2 years of experience.
- Strong written and oral communications skills.
- Knowledge of Microsoft Office suite of tools.
- Ability to understand technical content and create documentation

**Preferred Qualification**:

- Active Public Trust or Secret Security Clearance. **Target Salary Range**

**SCA / Union / Intern Rate or Range**

**EEO**
An Equal Opportunity Employer including Disability/Veteran.

**Our Values**

**Benefits**
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
- Paid Time-Off and Holidays
- Retirement
- Life & Disability Insurance
- Career Development
- Tuition Assistance and Student Loan Financing
- Paid Parental Leave
- Additional Benefits
- Medical, Dental, & Vision Care

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