Payment Research Operations Specialist

3 weeks ago

Wilmington, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
You are detail oriented with excellent communication skills and have the ability to meet deadlines, have at least one year of customer service experience, with additional experience using Microsoft systems. This is the team for you

As a **Payment Research Operations Specialist** on the Payments Lifecycle team at JPMorgan Chase, you will investigate and resolve routine errors and make monetary adjustments to customer accounts within established policies and procedures. These disputes may be a result of an encoding error, a misposted payment, duplicate payments or unauthorized payments. You will review customer documentation along with utilizing various systems working towards the resolution of the dispute. You will also be contacting banks and other agencies to assist in the resolutions. You will also input and retrieve data from online computer systems.

**Responsibilities**:

- Investigate and resolve routine errors and make monetary adjustments to customer accounts within established policies and procedures
- Review encoding errors, misposted payments, duplicate payments and unauthorized payments
- Analyze/review customer documentation along with utilizing various systems working towards the resolution of the dispute
- Contact banks and other agencies to assist in resolutions
- Retrieve data from online computer systems

**Required Qualifications, Capabilities, and Skills**
- Minimum of at least one year of customer service experience
- Detail oriented
- Excellent communication skills, both oral and written
- Ability to meet deadlines
- Research experience is necessary
- Experience using Microsoft systems
- Good organizational skills

**Preferred Qualifications, Capabilities, and Skills**
- Knowledge of C3 Financial, First Search and E-Serve are helpful

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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