Receptionist

2 weeks ago

Chula Vista, United States SBCS Corporation Full time

Description:
**Department**: Human Resources

**Status**: Regular Full-time, Non-Exempt

**Location**: Ken Lee

**Pay**: $22 per hour

**Schedule**: Monday to Thursday: 10:30 a.m. - 7:30 p.m. Friday: 8:30 a.m. - 5 p.m. Schedule may change based on the various needs of the department.

**Who we are**

SBCS (formerly South Bay Community Services) transforms communities to support the well-being and prosperity of children, youth, and families. For more than 50 years, we’ve worked throughout San Diego to provide safe shelter, transitional housing, intervention prevention programs, mental health support, and many other services that meet the ever-changing needs of our communities.

Our organization is dedicated to offering high-quality services and ensuring all services align with the community's needs. To best serve our communities, SBCS partners with various grassroots organizations throughout California to develop innovative strategies that enhance services, empower clients, and ensure that culturally appropriate and trauma-informed care is offered. SBCS provides a wide range of services tailored to meet each client's unique needs. At SBCS, our client-centered approach highlights the importance of respect, empathy, and compassion when interacting with all community members.

**About YOU**

You are an advocate and champion of nurturing communities where families can pursue their dreams and fulfill their potential.

You are dedicated to and energized by engaging directly with individuals and communities.

You care deeply about the well-being and prosperity of ALL children and youth throughout San Diego.

You want to become a part of an energetic and effective team, and contribute your expertise, creativity, and insights to a unique role encompassing program management, development, and direct counseling services for at-risk children, adolescents, and families.

**About our organization**

SBCS is home to a committed team of 470 dedicated employees and volunteers who diligently serve all of San Diego County. Having offered services for 52 years, SBCS is committed to providing hope and support for numerous young children, individuals, and families facing adversity. With an annual budget of $68 million, SBCS continues to be a beacon of assistance in the community.

**Competitive and Sustainable Employee Pay Package**:
SBCS offers competitive pay and additional benefits for full-time employees, including generous vacation time, holidays, health, vision, dental, flexible spending accounts, an employee assistance program, discount programs, public service forgiveness loan, and an excellent retirement plan with matching contributions.

**RESPONSIBILITIES**:
Under the direct supervision of the Human Resource Analyst and Human Resources Director, the receptionist is responsible for the overall function of the front desk, making sure clients are attended to courteously and promptly. As the initial point of contact, the receptionist will exhibit superior customer service in all communication with clients and fellow staff and will use effective time management and critical thinking to solve issues. The receptionist must be a team player, must be punctual, and have a good attendance history.

**DUTIES**:

- Operate a multi-line telephone switchboard and direct calls as appropriate. Receive, direct and relay telephone messages and fax messages.
- Greets, assists and directs clients to the appropriate staff member.
- Actively contributes to the reception team in order to complete tasks, meet goals and support clients.
- Actively listens to team members, respects ideas and aims to support agency teams.
- Is flexible and adapts well to change.
- Must have interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
- Ensures that the reception area is presentable at all times.
- Refers walk-in clients to the Client Response Associate when appropriate.
- Receives and opens all general correspondence, maintain the general filing system and file all correspondence.
- Maintains and updates agency phone directory.
- Reserves meeting/conference rooms for staff.
- Maintains, coordinates and receives items in the reception area including incoming deliveries, outgoing items and agency donations.
- Assists with creating and printing office badges for new hires.
- Successfully operates a variety of standard office machinery and equipment, including computer, phone, fax, shredder and photocopiers.
- Ability to work with individuals and families in crisis, homelessness, substance use, and/or mental health issues.
- Ability to work with diverse populations, possess cultural competency, and maintain appropriate boundaries with clients.
- Helps maintain and update equipment by submitting service requests when machines are not working properly; Maintain toner and paper inventory; Order supplies as needed.
- Must have good time management skills to prioritize and complete a variety of tasks th

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