Tier 1 Help Desk
2 weeks ago
Provide Tier 1 support and incident resolution.
- Provide Tier 2 solutions with assistance.
- Escalate incidents to higher Tier II or III when all Tier I capabilities or solutions have been exhausted.
- Document incident status and solutions in ticketing system and databases.
THIS POSITION REQUIRES 5 DAYS A WEEK ONSITE WORK IN HERNDON, VA. ONLY APPLICANTS WITHIN A 50 MILE COMMUTE DISTANCE WILL BE CONSIDERED.
Required Experience and skills:
- 1-2 years of experience in professional work setting doing troubleshooting
- Must have good communication skills and the ability to work in a high paced environment
- Must have experience working with users over the phone and detailed documenting skill.
- Highly Desired: previous experience with Windows 10 operating system.
- Highly Desired: previous experience with Remedy, or other ticketing systems.
- Highly Desired: previous experience with Active Directory and Office 2016.
Why FYI?
FYI - For Your Information, Inc. continues to be one of the fastest growing and most successful woman-owned Federal contractors in the country. For three years in a row, we have been on Inc. Magazine’s 5000 list and was recently named one of Inc’s 2023 Mid-Atlantic Fasted Growing companies. FYI offers a collaborative and inclusive work environment. We offer professional development and career growth opportunities to all employees. As we continue to grow so will you and your career.
**What is in it for you?**
- Opportunity to work remotely, based on contract or position.
- Team building and innovation in a collaborative environment.
- A competitive base salary with a loaded benefits package.
- Tuition/Education Assistance.
- Personal computer device allowance.
- Pet Insurance.
- At FYI - For Your Information Inclusion and diversity are fundamental to our culture and our core value of “People First”. All people matter at FYI. We believe that our inclusive environment and the diversity of our people drives our innovation and growth and allows us to better serve our clients and communities.
-
Systems Administrator
3 weeks ago
Herndon, United States Avolinq, LLC Full timeJob DescriptionJob DescriptionOur client is seeking a Systems Administrator (Help Des) to support a government agency in Herndon, VA.Candidate MUST possess a TS/SCI clearance with Intel PolygraphJob Description:Byte Systems is seeking a System Administrator /Help Desk Specialist Senior to provide Tier 1-3 level support in the Herndon, VA area. The successful...
-
Herndon, United States IT Partners,Inc Full timeJob DescriptionJob DescriptionNetwork and Computer Systems AdminDescriptionThe Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics domain. The User Support Specialist will respond to trouble tickets, provide recommendations, troubleshooting issues and provide support...
-
Front Desk Agent
2 weeks ago
Herndon, United States New Castle Hotels & Resorts Full timePosition: Front Desk Agent Location: Herndon, VA Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation of...
-
Front Desk
2 weeks ago
Herndon, United States Arch Amenities Group Full timeJob DescriptionArch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships...
-
Front Desk
2 weeks ago
Herndon, United States Arch Amenities Group Full timeJob DescriptionWorldgate Athletic Club Spa andArch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate for a commercial fitness facility in Herndon, VA. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities...
-
Cloud Systems Administrator
3 days ago
Herndon, United States Government Tactical Solutions, LLC Full timeCloud Systems Administrator IVGovTact is seeking an experienced Cloud Systems Administrator to support its SITE III DO contract charged with the orchestration, sustainment, and evolution of a portfolio of mission critical applications and services supporting a major Directorate within the U.S. Intelligence Community (IC). The SITE III DO contract is designed...
-
Cloud Systems Administrator
4 days ago
Herndon, United States Government Tactical Solutions, LLC Full timeCloud Systems Administrator IVGovTact is seeking an experienced Cloud Systems Administrator to support its SITE III DO contract charged with the orchestration, sustainment, and evolution of a portfolio of mission critical applications and services supporting a major Directorate within the U.S. Intelligence Community (IC). The SITE III DO contract is designed...
-
Cloud Systems Administrator
4 days ago
Herndon, United States Government Tactical Solutions, LLC Full timeCloud Systems Administrator IVGovTact is seeking an experienced Cloud Systems Administrator to support its SITE III DO contract charged with the orchestration, sustainment, and evolution of a portfolio of mission critical applications and services supporting a major Directorate within the U.S. Intelligence Community (IC). The SITE III DO contract is designed...
-
Supervisory Administrative Support Specialist
3 weeks ago
Herndon, United States Small Business Administration Full timeSummary You will serve as a Supervisory Administrative Support Specialist (Travel) for the Small Business Administration (SBA), Office of Capital Access (OCA), Disaster Administrative Services Division - DASD, Administrative Services Center (ASC) in Herndon, VA. The incumbent supervises staff and serves as the principal advisor in the areas of travel...
-
Navsealogcen Itss
7 hours ago
Herndon, United States IT Partners,Inc Full timeComputer User Support Specialist Mechanicsburg, PA, Kittery, ME, or Remote, Full Time Description **Requirements**: - Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions - Exceptional customer service mannerism and attitude - Experience with trouble ticketing systems - Ability to validate configurations and...
-
Lead Solutions Manager
3 weeks ago
Herndon, United States Motion Recruitment Full timeOur client, one of the most leading multibrand groups in the automotive industry, is looking to hire a hybrid Enterprise Lead Solutions Manager. In this role, you will work within the Retail Buying Experience Department. This department is responsible for working in close collaboration with the regional field teams and the dealer partners to transform...
-
Lead Solutions Manager
3 weeks ago
Herndon, United States Motion Recruitment Full timeOur client, one of the most leading multibrand groups in the automotive industry, is looking to hire a hybrid Enterprise Lead Solutions Manager. In this role, you will work within the Retail Buying Experience Department. This department is responsible for working in close collaboration with the regional field teams and the dealer partners to transform...
-
TELECOMMUNICATIONS SPECIALIST
6 days ago
Herndon, United States Convirgence Full timeTELECOMMUNICATIONS SPECIALIST-FE - Senior HERNDON Position requires ACTIVE TS/SCI clearance with Polygraph Mandatory Skills: 1. Required Skills 2. Experience working in Customer OCONUS environments 3. Strong background in Microsoft Systems Engineering and providing support to those systems. 4. Strong recent experience in Windows platform operating...
-
TELECOMMUNICATIONS SPECIALIST
3 days ago
Herndon, United States Convirgence Full timeTELECOMMUNICATIONS SPECIALIST-FE - Senior HERNDON Position requires ACTIVE TS/SCI clearance with Polygraph Mandatory Skills: 1. Required Skills 2. Experience working in Customer OCONUS environments 3. Strong background in Microsoft Systems Engineering and providing support to those systems. 4. Strong recent experience in Windows platform operating...
-
HR Operations Specialist
4 weeks ago
Herndon, United States GuidePoint Security Full timeGuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies,...
-
Communications Associate II
5 days ago
Herndon, United States Beacon Building Products Full timeJob purposeBeacon is seeking a Communications Associate II to join the Communications and Corporate Social Responsibility (CSR) Department. Our ideal candidate is a creative thinker, gifted writer, and detail-oriented individual with an eye for good visual design and storytelling. This exciting role will work with all areas of the company to communicate...
-
Communications Associate II
4 days ago
Herndon, Virginia, United States Beacon Building Products Full timeJob purposeBeacon is seeking a Communications Associate II to join the Communications and Corporate Social Responsibility (CSR) Department. Our ideal candidate is a creative thinker, gifted writer, and detail-oriented individual with an eye for good visual design and storytelling. This exciting role will work with all areas of the company to communicate...
-
Systems Administrator- Linux/AWS
1 week ago
Herndon, United States NewGen Technologies (Maryland) Full timeNewGen is seeking a Systems Administrator with an active TS/SCI and poly for a long-term project in Northern VA. You will be part of a team that supports the hardware and software infrastructure for an enterprise team. This position requires a broad knowledge of hardware maintenance and care, system administration, knowledge of automation technologies,...
-
Senior Director, Customer Support
1 week ago
Herndon, United States FranConnect, LLC Full timeJob DescriptionJob DescriptionDescription:FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive...
-
Sales Operations Specialist
4 weeks ago
Herndon, United States GuidePoint Security Full timeGuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies,...