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Customer Service Representative

3 months ago

Orlando, United States Viana Consulting LLC Full time

Job Overview:
**Duties**:

- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers

**Requirements**:

- Excellent communication skills in English (additional languages are a plus)
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Ability to upsell products and services
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize, and manage time effectively

Nice-to-have Skills:

- Data entry skills
- Multilingual abilities
- Outbound calling experience
- Sales experience
- Bilingual proficiency

This position offers competitive pay along with opportunities for growth within the company. If you meet the requirements above and are passionate about providing excellent customer service, we encourage you to apply.

Pay: $28.00 - $32.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance

Experience level:

- No experience needed

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

People with a criminal record are encouraged to apply

Ability to Commute:

- Orlando, FL 32801 (preferred)

Work Location: In person