Service Coordinator Level I

3 weeks ago


Tucson, United States Climatec LLC Full time

**About Climatec**

For over 40 years, Climatec has steadily invested in their people, technology, and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integrator Business in North America, Climatec is one of the leading providers of building technologies and energy solutions in the nation - delivering results for thousands of customers, every day. Climatec’s strategic business partners include the world’s leading suppliers of building automation, security, life safety, and energy efficiency technologies.

**About Bosch**

The Bosch Group is a privately held supplier of innovative technology and services with over 400,000 associates worldwide. Its unique private ownership structure was established to promote entrepreneurial freedom and long-term business focus. Bosch’s operations serve millions of customers across four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

**Level Descriptions**
- Level 2****:

- Consistently achieves all of the objectives of this position. This individual also provides mentoring and direct day-to-day supervision to level 1 positions.
- Senior - Highly experienced in the position. Advanced awareness of customer needs and the methods of solving them. Also, a solid understanding of building controls and special systems and the mechanical and electrical systems in buildings. This person is a “go to” source for others and has a thorough awareness of our customer base, our commitments to them, and the skill sets of our employees.

**Job Duties & Responsibilities**
- Manages the scheduling of specialists for all service agreements.
- Manages the day-to-day scheduling for emergency and T&M projects.
- Receives, verifies for accuracy, and enters service work orders and employee time sheets.
- Receives, verifies for accuracy, and execute orders received for spare parts.
- Coordinates with the Material Coordinator to ensure employee truck stocks are kept accurate and material used from them and replaced to them is expedited in an accurate and timely fashion.
- Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized. Invoices for spare parts daily and T&M work weekly.
- Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.
- Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.
- Coordinates with Subcontractors or internal installation team to achieve maximum value in installations.
- Provide support to Climatec and other contractors to solve building operating issues that go beyond the controls or special systems operation.
- Communicate with internal employees as required to ensure Climatec labor is accurate and timely and estimated productivity is achieved in all areas.
- Provide leadership and input to others as requested or required to assist in the accurate estimation, design, installation, start up, commissioning, and training for building systems.
- Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely engineering.
- Provide support for ongoing service engineering and support for existing building systems.
- Keep service management system updated and employ it to achieve maximum productivit
- Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized.
- Invoices for spare parts daily and T&M work weekly.
- Other duties as assigned.

**Skills & Qualifications**
- Minimum of high school diploma.
- Experience and expertise including but not limited to:

- An understanding of basic computer systems including MS Office Suite of products.
- The ability to configure and debug basic computer problems.
- Clear and concise ability to communicate verbally and in writing.
- An ability to understand empathetically the issues and perceptions others have and to creatively and successfully work through these issues to achieve a successful outcome and customer and employee satisfaction.

**Essential Job Functions**:

- Be able to lift and carry ladders, drawings, personal computers, material, etc.
- Be able to lift up to 50lbs.
- Be able to spend significant time standing and walking on construction sites.
- Be able to climb several flights of stairs or ladders throughout a typical day on a construction site.
- Maintain a satisfactory driving record which, per Climatec’s vehicle policy, allows the individual to drive on company business.
- Be physically able to kneel, stoop and crawl.

**Employee Benefits**:

- Medical
- Dental
- Vision
- Flexible Spending Accounts
- 401K w/ company match
- Life/AD&D/LTD
- Paid Vacation/Sick/Holidays
- Employee Assistance Program
- Pet Insurance

**Application Proc


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