Inbound Call Center Agent
1 week ago
We are seeking an Inbound Call Center Agent to join our dynamic team. The Inbound Call Center Agent will be responsible for managing incoming calls from customers, addressing their questions and concerns, and providing accurate information about our products and services.
**Duties**:
- Answer incoming calls promptly and professionally
- Listen actively to customers' inquiries and issues
- Provide accurate information about products or services
- Assist customers with placing orders or processing returns
- Resolve customer complaints or concerns with patience and empathy
- Meet or exceed call center metrics for customer satisfaction, productivity, and quality
**Skills**:
- Strong sales acumen with a focus on market trends
- Knowledge of telemarketing techniques and technology sales
- Excellent communication skills to effectively convey information
- Ability to negotiate and up sell products or services
- Proven track record in sales or business development
Pay: From $39,764.00 per year
**Benefits**:
- 401(k)
- Paid time off
- Paid training
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to Commute:
- Scottsdale, AZ 85251 (preferred)
Work Location: In person
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