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Inbound Call Center Representative- Bilingual
4 months ago
Explore a flexible employment opportunity with us We're hiring Part-Time Bilingual Inbound Call Center Representatives to join our team at our new Scottsdale location. Enjoy competitive hourly pay, flexible hours, and fantastic perks. Join our team and be part of an organization consecutively ranked as one of the best places to work
At Americor for over a decade, Americor has provided debt relief solutions that empower our clients to restructure their unsecured debt payments, reduce their outstanding balances, and achieve financial freedom faster than they ever imagined. Our mission is to help Americans regain control of their lives by swiftly and responsibly addressing the debt crisis in the United States. We are proud to have a passionate team of like-minded individuals who share our commitment to assisting people in obtaining a fresh start with their finances.
**Job Overview**:
As a Bilingual Inbound Call Center Representative, you'll support enrolled customers by understanding their needs, explaining our services, and routing calls to the proper departments. Following call scripts for policy compliance, you'll cover various client issues and maintain detailed conversation records in our system. Success here relies on your customer-centric approach, friendly attitude, poise in challenging situations, and basic computer skills and typing proficiency.
**Key Responsibilities**:
- Efficiently handle inbound Welcome calls.
- Adhere to call center scripts when addressing various client topics.
- Identify client needs, provide service clarity, and transfer calls to relevant departments.
- Update the call center CRM database with detailed conversation notes.
- Assist Debt Consultants in the client enrollment process.
- Strictly adhere to communication procedures, policies, and guidelines.
- Meet or exceed individual and team performance quotas.
- Perform additional assigned duties as needed.
**Qualifications**:
- Practical communication skills (verbal and written).
- Bilingual in Spanish preferred.
- Customer-centric attitude with patience, friendliness, and positivity.
- Fundamental understanding of computer operations.
- Proficient typing skills for accurate data entry and record-keeping.
- Previous customer service or sales experience is a plus
- Ability to collaborate effectively within a team.
- Exceptional attention to detail.
**Why Join Our Team**:
- Paid Training
- Opportunity to make a meaningful impact on clients' financial well-being.
- Competitive compensation package.
- Flexible working hours.
- Positive and collaborative work environment.
- Career growth and development opportunities.
- This position is based at our Scottsdale, AZ office (Remote work is not available). The compensation for this role is $18.00-$19.00 per hour, dependent on experience, with flexible AM and PM shifts offered.
- Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law._
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