Assistant Director of Medical Operations

3 weeks ago

Fitchburg, United States Community Health Connections, Inc. Full time

**JOIN THE CHC FAMILY**

**Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.**

The Assistant Director of Medical Operations is responsible for assisting the Director of Medical Operations in the overall administration and operations of the medical division, including Primary Care, Urgent Care and multiple medical specialties. Works closely with clinical leadership to develop, implement and evaluate all services, programs and projects. Direct supervision of all non-clinical personnel in the medical division.

**Major responsibilities**:

- Works closely with the Director of Medical Operations to accomplish the operational goals and objectives of the division and to support the clinical leadership as needed.
- Direct oversight of all hiring and performance of administrative personnel. Direct supervision of division managers.
- Assists in evaluating workflows and processes, identifying areas for improvement, and lead the division in development of changes and implementation of those.
- Work closely with the Associate Clinical Directors at each location and the Director of Nursing to assist in clinical visions being implemented while ensuring operational considerations are at the forefront.
- Incorporate the vision of the COO, CMO and CNO in decision-making and strategic planning of the operations.
- Monitors and controls expenses and revenues in relation to the budget.
- Ensures provider schedules are optimized and full in order to achieve productivity expectations.
- Communicates regularly with the Director of Medical Operations of concerns, issues, successes, etc.
- Demonstrate and understand the Health Center’s Mission and Values.
- Other duties as assigned.

**Minimum Qualifications**:

- Min. 2 years’ experience as an administrator, business office manager, practice manager or administrative positions with a health care facility is desirable.
- Bachelor’s Degree preferred.
- Communication skills as evidenced by preparation of oral and written materials including presentation, reports, memoranda and correspondence of both a technical and confidential nature.
- Analytical ability as evidenced by developing solutions and recommendations with guidance from superiors in grant and contract management.

**Benefits**:

- 401k
- Generous vacation and personal time for eligible employees
- Sick time
- Medical, dental, and vision insurance
- 100% paid Life insurance/AD&D
- 100% paid Long-Term disability.
- Discounts on travel and entertainment
- Discounts on cell phone service, computer purchases, and more
- College Tuition Rewards/CMEs
- Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more)
- Employee Assistance Program (EAP)
- EyeMed Vision Care Program
- Accident & Cancer Insurance
- Educational development reimbursement
- Discounts on - gym membership, travel & entertainment tickets, electronics, and more

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