Customer Service Representative Iii

2 weeks ago


Hunt Valley, United States Amynta Group Full time

The **CUSTOMER SERVICE REPRESENTATIVE III** must be proficient is all aspects of the job functions of a CSR I and II. This position requires the ability to research and address exception issues, handle reporting, training of new hires, and/or assisting the supervisor as needed.

**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES**
- Process Non-Receipt queues to obtain valid titles for the client.
- Handle outgoing call volumes.
- Process reporting for client needs.
- Handle complex and escalated account issues.
- Notify supervisor of exception issues.
- Assist others as necessary.

**BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)**
- HS Diploma or General Education Degree (GED).
- 2 years call center experience.
- 1-2 years experience.
- DMV knowledge preferred.
- Some college (preferred).
- Minimal supervision.

**MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS**
- Mastery of the English language, both written and verbal.
- Strong attention to detail.
- Must be able to work under pressure.
- Experience with Microsoft Excel and Word.
- Excellent customer service skills
- Strong handwriting skills
- Strong leadership skills
- Strong work ethic.
- Excellent time management and organizational skills.
- Strong interpersonal skills and ability to work well with people throughout the organization.
- Willingness to maintain a professional appearance and provide a positive company image.
- Ability to perform under mínimal supervision.
- Ability to meet expected production guidelines.

Pay: $19.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Customer service: 2 years (required)
- Computer: 2 years (required)
- Typing: 2 years (required)

Work Location: In person



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