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Field Service Technician

4 months ago

Wilmington, United States Groe Advisors Full time

Job description
I. Job Objective
- Wide variety of duties involved with design, production, installation, and maintenance of cutting edge e-beam processors and subassemblies according to protocol.
- Sets up, adjusts, and operates standard and custom-built electronic instruments to measure the performance of the electron processor units and subassemblies
- Follows established procedures, calibrates circuits as necessary, records data and troubleshoots circuits from schematics to identify causes of failures. Repairs deficiencies and maintains records.

II. Essential Job Duties

1. Sets up, adjusts, and operates standard and custom-built electronic instruments to measure the performance of electronic circuits and subsystems.

2. Assist in the mechanical assembly of the Electron Processor.

3. Under supervision, follows procedures to test and calibrate new Electron Processor units and record test data in accordance with established ISO directives and quality procedures.

4. Perform maintenance on most types of manufactured Electron Processors at the customer’s facility.

5. Assists project management team to complete installations in an efficient manner.

6. Perform on-site dosimetry test.

7. Using established procedures, initiate corrective action for design or documentation discrepancies.

8. Write detailed technical reports on service calls and installations in a timely manner

9. Provide on-site customer operator and maintenance training

10. Proficient with using the business system to identify part numbers and to support testing of new equipment.

11. Maintain up-to-date knowledge of Electron Processors and related technology.

12. Knowledge of system software and its interface with customer equipment.

13. Work closely with Engineering department.

Miscellaneous
- Actively look for new ways to perform work to yield improved efficiencies and reduced expenses.
- When appropriate, initiate, generate, prepare, and distribute timely, accurate and appropriate internal/external data, reports, and analysis, to assist management.
- Maintain professional image and appearance in person and via phone.
- Maintain internal and external customer service focus.
- Work with other teams to ensure cross-company documentation is current and accurate.
- Participate with other staff to cross train and perform other functions, ensure back up, schedules, and deadlines are successfully met.
- Recognize and resolve problem situations, refer to supervisor, when necessary
- Perform other duties and special projects, as needed, to ensure high standards of service.
- Responsible for all tasks and functions relative to achieving corporate goals & objectives.
- Work in a safe and healthy manner, observing all safety and health regulations.
- Maintain clean, neat work environment and facilities.
- Attend meetings, on time, as required.

III. Describe critical/complex tasks/challenges: Perform multiple tasks simultaneously. Often fluctuating workload; prioritize projects, time management.

IV. Interpersonal Relationships: Effective communication skills (verbal/written) with customers, all employees, engineering, management. Always maintain confidentiality.

V. Requirements
- Minimum 1-3 years’ experience troubleshooting circuits using schematics and all aspects of mechanical, electronic, and electrical equipment assembly and repair.
- Working knowledge of electrical test equipment.
- High degree of mechanical aptitude, experience with hand/power tools.
- Must maintain (without restrictions) valid driver’s license and passport.
- Detail oriented and self-motivated, time/task management skills.
- Keeps customers’ needs at forefront.
- Professional appearance on phone/in person.
- Effective communication skills, verbal and written, must be articulate, confident, use effective interpersonal and negotiation skills, when necessary.
- Analytical - must be able to understand concepts to translate business demands, limitations, and options w/attention to details.
- Effectively plan, organize, prioritize, and execute assigned tasks.
- Positive attitude, self-starter, strong work ethic, highly motivated, works at maximum efficiency and quality, desire to learn and contribute to a strong team environment.
- Enthusiastic, versatile, and flexible, adapts to changing environment, projects, departments.
- Maintain cooperative spirit, open-minded, ability to accept criticism.
- Problem solving skills - ability to analyze, identify and solve problems and/or conflict resolution.
- Exercise good judgment, effective decision making, quick learner/thinker, resourceful, action oriented.
- Ability to manage stress and unusual business demands, deadlines.
- Respect, accept and practice diversity. Serve as peer, advocate, mentor.
- Creative, ability to tap into individual resources to efficiently complete tasks.
- High degree of integrity and trust, ability to withstand scrutiny of audits.

VI. Education
- BS/AS degree in Electrical Engineering or traini