Lead Customer Service Representative

2 weeks ago


San Diego, United States Canon Business Process Services, Inc. Full time

Overview:
Provides customer support for digital data requests, validating and executing customer orders. Work with staff and customer to research and remediate issues as needed.

**Responsibilities**:

- Communicate with customers and peers to resolve complaints, research problems, and answer questions
- Assist the customer in the determination of reproduction requirements
- Support customer committed delivery dates
- Request and distribute plots of digital data to suppliers, subsidiaries and shop customers
- Validate drawing configuration in various systems
- Maintain drawing accountability and distribution in various systems
- Verify quality of products and accuracy of data
- Support the accurate collection of metrics and billing data
- Follow safety rules and procedures
- Perform other duties as requested by Manager, Assistant Manager, Supervisor, and Lead

Qualifications:

- High School Diploma or Equivalent Preferred
- 3-5 years previous experience preferred
- Basic PC operation skills, window and web navigation
- Excellent customer service skills
- Professional attitude and appearance a must
- Ability to ensure that quality and production standards are met
- Ability to meet deadlines and understand time issues
- Ability to prioritize workload
- Ability to resolve customer issues and take responsibility for work performed
- Ability to work overtime as required
- Clear status on criminal and drug test (if required by client for that site)
- Good communication skills
- Must be a team player

**PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS**
- May involve intermittent physical activity including bending, reaching, lifting and prolonged periods of sitting or standing
- May occasionally lift and/or move up to 40 lbs

**What We Offer**:

- Competitive pay & benefits
- Comprehensive training and development programs that prepare employees to advance from within.
- A company focused on creating a positive work and client environment.
- Employee discounts on entertainment, products, and services nationwide

**_
Come Join Our Team_



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