Customer Service Representative

4 weeks ago

San Diego, United States Solar Gain Full time

**About us**: Solar Gain is a leading provider of renewable energy solutions, specializing in the design, installation, and maintenance of solar panel systems. We're dedicated to providing sustainable, clean, and reliable energy solutions to help reduce energy costs and the carbon footprint of businesses across the country. Our team consists of experienced engineers and customer service representatives who share our commitment to providing exceptional service and support to our clients, from the initial consultation and system design to monitoring and maintaining their solar energy systems.
**The Opportunity**: We are seeking an experienced Customer Service Representative to join our team. Reporting to the Customer Service Manager, this role plays an integral part in our customer-centric approach, intending to ensure the highest level of satisfaction and engagement with our array of solar solutions.

**Responsibilities**:

- Coordinate with other departments to ensure swift and efficient problem resolution.
- Provide comprehensive product and service information to customers and guide them towards the best available solar solutions to their needs.
- Assist in handling customer issues related to purchases, services, and complaints, ensuring timely and satisfactory resolution.
- Maintain in-depth knowledge of our product line and services to effectively make sales and fulfill customer needs.

**Desired Qualifications**:

- Proven experience as a Customer Service Representative, preferably in the solar/renewable energy industry.
- Excellent communication and interpersonal skills.
- Strong understanding of customer service techniques and standards.
- Ability to interact professionally with all customer inquiries and complaints.
- Proficiency in CRM systems and practices.

**Nice-to-Haves**:

- Technical understanding of solar energy systems and products.
- Experience in a sales role, with proven ability to meet and exceed sales targets.
- Flexibility to work in different shifts, including weekends, holidays, and during peak customer service hours.
- A keen interest in renewable energy and sustainability.
- Bilingual or multilingual ability.

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