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Customer Service Representative

4 months ago

Miami Gardens, United States PS Communications Full time

**PS Communications **is a fast-growing business consulting firm taking over the Miami area and looking for the next great addition to our Customer Service Team. We are nationally recognized as a premier promotional provider for our renowned clients. We have expanded our telecommunications sectors, and the current growth within our clientele has created an opportunity to oversee numerous accounts. Since recent expansion, demand for our services has drastically increased because of our willpower to develop promotions that increase profitability beyond our competition.

Due to our immense company growth, our firm is undergoing expansions and looking to open up a new location across the East Coast and Midwest regions. To support this growth, we need an innovative, eager, and determined Entry Level Customer Service Representative to join our team of professionals and bring a fresh perspective to stand out against competitors. We are not just looking for any Entry Level Customer Service Representative; we are looking for the next leader to take our team to the next level. Our Management staff does a fantastic job prioritizing and supporting your professional growth initiatives.

**Entry Level Customer Service Representative Responsibilities**:

- Inform customers of deals and sales promotions being offered by our clients that meet or exceed expectations.
- Manage customer inquiries and complaints efficiently, resolving all objections and closing a sale as needed.
- Work extensively with the customer to provide timely solutions, including order entry, order follow-up, upgrades, order adjustments, etc.
- Be proactive in obtaining opportunities to drive sales growth by identifying new leads.
- Obtain confidential payment information and other pertinent information such as addresses and phone numbers.
- Develop and maintain a sound knowledge base of the evolving products, sales, and services by attending mandatory client meetings and Zoom webinars.
- Collaborate with Customer Service and Sales Management staff to ensure proper customer service is being delivered, and sales goals are being met.

**Requirements/Experience Needed As An Entry Level Customer Service Representative With Our Firm**:

- 1-2 years experience in a Customer Service, Sales, Retail, or Customer-facing role.
- Experience using relevant sales and customer engagement tactics.
- Excellent relationship-building skills with both new and existing customers.
- Natural drive for success and eagerness to grow a professional career
- Excellent verbal and written communication skills in various areas are preferred.
- The ability to effectively work with customers, fellow peers, and management staff openly and professionally.
- High energy and displays positive energy in a team dynamic.

Pay: $40,000.00 - $47,000.00 per year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person