Practice Coordinator Iii

3 weeks ago

Emeryville, United States University of California San Francisco Full time

**_As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of_**
**_people through patient care, research and education. Success in this mission requires a culture of_**
**_collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are_**
**_committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to_**
**_our mission._**

**_The PC Authorization Coordinator is primarily responsible for securing financial clearance for the patient,_**
**_provider, and health system. The coordinator works closely with the administrative, clinical and_**
**_management teams to support practice operations and customer service recovery and intervention efforts._**
**_Provides support for financial clearance functions including authorizations, PAFRs, LOAs billing and RFIs._**
**_Under the direction of the Revenue Manager and/or supervisor, the biller/auth rep will work independently_**
**_to resolve billing related issues in APeX (Epic) to help maximize payor reimbursement and RVU charge_**
**_capture. He/she must have an advanced understanding of healthcare terminology, processes and workflow_**
**_and healthcare billing/authorizations in order to make good decisions and resolve account issues. The_**
**_incumbent should also have outstanding people skills, including telephone technique, professional_**
**_appearance, organizational skills, and communication skills (oral and written)._**

**_This position will also be responsible for performing detailed review of medical record documentation to_**
**_answer billing/authorization level questions and will be responsible for working assigned authorization and_**
**_billing work queues (WQs) on a daily basis to assist in keeping the denials at a minimum. He/she must have_**
**_the ability to prioritize multiple tasks and work well with all levels of staffing including faculty,_**
**_management, and coworkers both within and outside of the unit._**

**_The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres_**
**_to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the_**
**_changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in_**
**_order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities._**

**_This position makes a difference for patients in an outpatient care unit by providing excellent customer_**
**_service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and_**
**_departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and_**
**_scheduled._**

**To see the salary range for this position (we recommend that you make a note of the job code and use that to look up)**: TCS Non-Academic Titles Search (ucop.edu)

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

**Required Qualifications**
- High School graduate or equivalent with four years related experience; or college degree and 6

months related experience; or equivalent combination of education and experience.
- Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
- Strong computer skills, including basic keyboarding skills, and experience with at least two Office type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple

patient records systems. Able to sit at a computer terminal with telephone headphones for
extended period of time.
- Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
- Ability to work with mínimal supervision
- Ability to use good judgment and work independently, at times under the pressure of deadlines
- Ability to access situations prioritizes workload, develop solutions and make recommendations.
- Excellent customer service and communication/interpersonal skills, both over the telephone and

directly.
- Able to sit at a computer terminal with telephone headphones for extended periods of time.
- Basic math skills required.
- Proven ability to deal with a wide variety of individuals.
- Ability to deal sensitively and effectively with patients.
- Excellent organizational and problem-solving skills.
- Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
- Demonstrated administrative/office coordination skills.
- Demonstrated knowledge of medical practice terminology.
- Within six months of start date, based upon completion of training, the Supervisor, completes the

proficiency checklist with the employee. This includes the foll

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