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Customer Service Representative

3 months ago

Marion, United States Maximus Full time

**Position Details & Benefits Package**:

- Class Start Date: There are 2 different classes: June 20th and June 26th, 2024
- Location: Onsite - Marion, IN
- Work Hours: 8:00 AM - 4:30 PM, Mon-Fri
- Base rate $18.00/hr.
- Quarterly Bonus opportunity
- 401K with company match
- Paid time off and paid holidays
- Medical, Dental and Vision benefits
- Employee Assistance Program (EAP)
- Employee Wellness and Discount Programs
- Career development and promotional opportunities

Note: We are in process of relocating to 1900 W. 50th Street, Marion, IN 46953. These classes will work at 1900 W. 50th Street, though your interviews may be at our current site.

**Essential Duties and Responsibilities**:

- Execute managed care enrollment tasks using the Welfare Management System (WMS)
- Review enrollment concerns through WMS, and other State Medicaid Data systems
- Assess managed care issues within the State of Health framework and determine subsequent actions
- Collaborate with local district, State Department Of Health and Enrollment Broker personnel to address managed care issues
- Adhere to all standards specified for this role as outlined in the corresponding annual performance criteria and bonus template
- Perform managed care enrollment activities on the Welfare Management System (WMS)
- Review enrollment issues using WMS, eMedNY and other State Medicaid Data systems
- Evaluate State of Health managed care issues and make next step determinations
- Interact with local district, SDOH, eMedNY and Enrollment Broker staff to resolve MC issues
- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position

**Minimum Requirements**:

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- 2 years
- No experience needed
- Under 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Marion, IN (preferred)

Ability to Relocate:

- Marion, IN: Relocate before starting work (required)

Work Location: In person