Guest Service Agent

2 weeks ago

Galveston, United States The Tremont House - Harrell Hospitality Group Galveston Full time

The Tremont House Galveston, a Tribute Portfolio Hotel by Marriott, has just finished a top to bottom transformation and recently joined the Tribute brand under Marriott, a family of independent hotels each with their own character.

Join our exciting downtown historic boutique hotel and award-winning team We take pride in offering thoughtfully local amenities such as our modern historic sleeping rooms while delivering an elevated stay experience to our guests. The Tremont House, a lifestyle boutique hotel, is all about curating unique local experiences with a warm and welcoming feel. If you enjoy a fast-paced environment, untypical workdays, and creating memorable experiences while cultivating a clean & detailed guest impression, this job is right for you

Located in the heart of Galveston’s Strand District, The Tremont House is the foundation of the neighborhood, inspired and influenced by its local surroundings. Guests of the property can expect a strong sense of place, defined by urban activity and authentic materials inspired by the history and creative culture of Galveston.

Located at 2300 Mechanic Street, the hotel offers 135 rooms including 27 suites, an intimate atrium style lobby and a relaxed, open-air rooftop sanctuary that showcases the best views in town. Amenities also include our historic Toujouse Bar, Blum & Co. restaurant, fully equipped fitness center, and Galveston’s only Rooftop bar. The Tremont has just finished a top to bottom transformation and recently joined the Tribute Portfolio by Marriott, a collection of independent boutique hotels.

Who we are seeking

**Responsibilities**:

- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Comply with all standards and operating procedures
- Appraise team’s performance and produce regular reports
- Liaise with Housekeepers to provide an overall comfortable guest experience
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients

**Skills**:

- Proven work experience as a Guest Service Agent or similar role
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation

Physical Demands /Work Environment:
The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

- **Physical Demands**:
Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Some sedentary office work to complete reports and other computer-related projects. As business demands, ability to perform under the physical and environmental demands as the positions reporting to the Director of Guest Services, see respective job descriptions.
- **Environmental Conditions**:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Other Expectations:

- To ensure a safe and healthy working environment, all associates are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.

Qualifications:

- High school diploma or GED preferred; or
- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities necessary to perform the job functions.
- 1-year experience as a Guest Services Agent required; hotel exper

  • Guest Service Agent

    2 weeks ago

    Galveston, United States Ryson Vacation Rentals Full time

    Description: The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. **Key Responsibilities**: - Maintain professional...

  • Full Service Hotel Guest Service Agent

    3 weeks ago

    Galveston, United States DoubleTree Galveston Full time

    Job Description Job Title: Front Desk Clerk/Guest Service Agent Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner. Essential...

  • Front Desk-Guest Services Agent Customer Service

    1 month ago

    Galveston, United States Holiday Inn Express & Suites Galveston Full time

    Job DescriptionJob Title: Front Desk Clerk/Guest Service AgentResponsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner. Essential...

  • Guest Services Agent-Night Audit

    1 month ago

    Galveston, United States American Liberty Hospitality Full time

    Job Description Job Title: Night Auditor The Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing...

  • Guest Services Agent-Night Audit

    1 month ago

    Galveston, United States Holiday Inn Express & Suites Galveston Full time

    Job DescriptionJob Title: Night AuditorThe Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the...

  • Reservations Agent Hilton

    1 month ago

    Galveston, United States The Hilton Full time

    Overview: **Reservations Agent** As a Reservations Agent, you will play a crucial role in assisting in all facets of the reservation experience (up to and including but not limited to: booking, modifying, selling and cancelling) reservations and services for guests for the San Luis Hotel and Resort while providing exemplary customer service to ensure guest...

  • Reservations Agent Hilton

    1 month ago

    Galveston, United States The Hilton Full time

    Overview: Reservations Agent As a Reservations Agent, you will play a crucial role in assisting in all facets of the reservation experience (up to and including but not limited to: booking, modifying, selling and cancelling) reservations and services for guests for the San Luis Hotel and Resort while providing exemplary customer service to ensure guest...

  • Reservations Agent

    4 weeks ago

    Galveston, United States San Luis Resort Full time

    Overview: As a Reservations Agent, you will play a crucial role in assisting in all facets of the reservation experience (up to and including but not limited to: booking, modifying, selling and cancelling) reservations and services for guests for the San Luis Hotel and Resort while providing exemplary customer service to ensure guest loyalty and increased...

  • Front Desk Agent Holiday Inn

    1 month ago

    Galveston, United States Holiday Inn Full time

    Overview: *** **Front Desk Agent** A Front Desk Agent is responsible for welcoming and providing friendly service to guests. **Responsibilities**: - Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees - Register arriving guests by completing appropriate paperwork...

  • Front Desk Agent Hilton

    6 days ago

    Galveston, United States Landry's Full time

    Overview text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests. ResponsibilitiesConsistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow...

  • Front Desk Agent Hilton

    5 days ago

    Galveston, United States Landry's Full time

    Overview text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests. ResponsibilitiesConsistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow...

  • Front Desk Agent

    3 weeks ago

    Galveston, United States Clarion Pointe Hotel Full time

    Description: **Responsibilities**: - Bookkeeping keep accurate records of all hotel guest account information - Field customer complaints when necessary - Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests - Work with the...

  • Front Desk Agent

    4 weeks ago

    Galveston, United States Clarion Pointe Hotel Full time

    Description: **Responsibilities**: - Bookkeeping keep accurate records of all hotel guest account information - Field customer complaints when necessary - Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests - Work with the...

  • Front Desk Agent

    3 weeks ago

    Galveston, United States Ponte Inc. Full time

    La Quinta Inn & Suites - Galveston North is hiring for Guest Service Agents and Night Auditors Title: Guest Service Agent/Night Auditor Reports to: General Manager Summary: We are looking for the best of the best!!! Previous Front Desk & Night Audit experience with Hilton, Marriott or IHG is a must! Must be available to work all days and any shift that the...

  • Summer Guest Services Representative

    3 weeks ago

    Galveston, United States Kampgrounds Of America Full time

    Why not spend your work days along the beaches of Galveston Island? Join our team to enjoy your time on our beautiful campground, known for fun events, live music, and the ultimate beach vibes! ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor...

  • Mobility Agent

    1 month ago

    Galveston, United States Metro Shore Services LLC Full time

    Job DescriptionJob DescriptionDescription:Our Mobility Agents are expected to provide excellent customer service to guests that require mobility assistive devices throughout their cruise vacation. This would require being in direct contact with the Mobility Supervisor and/or our client to resolve issues for the guest.Key ResponsibilitiesResponsible for being...

  • Reservations Agent

    3 weeks ago

    Galveston, United States Moody Gardens, Inc. Full time

    **JOB SUMMARY**: The Reservations Agent is to answer telephone inquiries in a friendly and courteous manner, and employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with our high standards of quality. **POSITION AUTHORITY**: The incumbent is authorized to take reasonable action necessary...

  • Front Desk Agent

    3 weeks ago

    Galveston, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    1 week ago

    Galveston, United States Wingate Galveston East Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago

    Galveston, United States Wingate Galveston East Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...