Life Flight Dispatcher

4 weeks ago

Houston, United States Memorial Hermann Health System Full time

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

**Job Summary**

Shift: 6a -6p; rotating schedule with every other weekend off.

Position is responsible for receiving and assigning emergent and non emergent flights to provide air medical transport to 911 agencies, chemical plants and hospitals within a 150 mile radius from the Texas Medical Center. The Life Flight Communications Dispatcher monitors all incoming and outgoing traffic in the Texas Medical Center as well as all Memorial Hermann facilities. Reports to the Manager of EMS Communications.

Shift:
Weekends/ Evenings

**Minimum Qualifications**

**Education**: High School Diploma **or** GED

**Licenses/Certifications**:

- Current EMT certification and must obtain EMT-B, EMT-I **or **EMT-P Texas certification within one (1) month of employment
- Certified Flight Communicator through International Association of Air Medical Transport Communication Specialist (IAMTCS) or FAA Aircraft Dispatch Certificate preferred

**Experience / Knowledge / Skills**:

- Effective oral and written communications skills
- Aviation and medical terminology knowledge preferred
- Must be computer literate and be able to learn multiple software programs, such as, Rescue Net CAD, DeLorme Maps, Healthquest, trauma page and internet explorer
- Map reading skills, including key maps and online mapping programs
- General geographic knowledge of Houston and surrounding counties
- Effective problem solving and conflict resolution skills
- Ability to quickly manage and transition between various tasks with rapidly changing priorities all while maintaining attention to detail
- Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

**Principal Accountabilities**
- Answers emergency and non-emergency transport telephone lines and coordinate all requests for transport promptly and courteously.
- Assigns emergency calls for scenes and transfers providing air medical support to 911 agencies within 150 miles radius from Memorial Hermann - Texas Medical Center and provide accurate ETA's to the requesting party.
- Communicates with transfer centers, physicians, outlying medical facilities and 911 Centers to collect and document pertinent patient transport information conducting them in a professional manner, using appropriate radio and telephone communication techniques.
- Operates transmitting and receiving two-way radio console, weather AWOS system, computer database, mapping system and related equipment in support of air medical transport teams
- Ensures effective communications are maintained between all aircraft and medical crew members including flight following and vehicle position reports within prescribed timelines.
- The communications specialist will document findings appropriately so as to assure Aeromedical Providers FAA FAR 135 Certificate and CAMTS accreditation standards.
- Coordinates with multiple other air medical agencies that transport patients into the Texas Medical Center.
- Initiates and coordinates Post Accident Incident Plans and emergency plans as needed.
- Notifies appropriate response teams for inbound patients i.e. Trauma team, stroke team, cath lab, medicine teams etc.
- Coordinates and monitors specialty team transports, including but not limited to the MH Children's Transport team and the UT mobile stroke unit as well as fixed wing aircraft.
- Participates in day-to-day departmental activities, performance improvement processes, staff meetings and in-services.
- Generates and faxes billing packets after each patient transport to billing company for processing
- Protects the privacy of patient information in accordance with Hospital Policy and HIPAA guidelines.
- Monitor and direct the movement of aircraft on the ground and in the air
- Direct all ground traffic at Memorial Hermann helipads
- Issue landing and takeoff instructions to pilots
- Inform pilots about weather conditions, helipad availabilities, and other critical information
- Alert Fire, EMS and Police in the event of an aircraft emergency and coordinate response efforts.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within

  • Life Flight Communications Dispatcher

    3 weeks ago

    Houston, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...

  • Airport Dispatch Agent

    1 week ago

    Houston, United States Unifi Aviation, LLC Full time

    Summary Wheelchair Dispatch Agents are logistic geniuses that manage to dispatch employees and applicable equipment to their arriving and departing flights, planes, and/or assignments. Agents will deal with various airline systems and use effective communication with all flight and cabin crew to ensure the aircraft departs with all employees, passengers,...

  • Flight Planning Specialist

    2 weeks ago

    Houston, United States Universal Weather and Aviation Full time

    **Job Details** **Flight Planning Specialist** **Location: Remote Opportunity** **Schedule: Full Time** **About Universal** Universal is a global community that supports professional business aviation. As a member of that community, your daily work touches upon world events, history-making initiatives, and the lives of people around the world. Our...

  • Flight Operations Associate

    1 month ago

    Houston, Texas, United States tapwage Full time

    Details:Job Title: Flight Operations AssociateLocation: Houston, TXZip Code: 77042Start Date: Right AwayJob Type: ContractSchedule: Fully RemotePay Rate: Up to $33.40/hr DoEKeywords: #FlightOperationsSystems #TechSupportJobsJOB RESPONSIBILITIES: Responsible for supporting customers" flight operations through optimizing their use of the FOS applicationo...

  • Clinical Dispatcher- Nights

    4 weeks ago

    Houston, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...

  • Flight Planner/international Trip Support Specialist

    4 weeks ago

    Houston, United States International Trip Planning Services Full time

    **About us** International Trip Planning Services is a private aviation services company based in Houston, TX. We opened our doors in 2008 with the mission to provide customer-focused trip support to corporate and private aviation clients. We are not a large company, and we like it that way. Your voice is heard and your name is known at ITPS, whether an...

  • Flight Engineer

    1 month ago

    Houston, Texas, United States ExxonMobil Full time

    About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low...

  • Dispatcher

    4 weeks ago

    Houston, United States Village Plumbing and Air Full time

    JOB PURPOSE: Schedule and dispatch drain technicians or installers to our customers for service request. You will be TASKS: Monitor personnel or equipment locations and utilization to coordinate service and schedules. - Schedule or dispatch technicians to appropriate locations, according to customer requests, specifications, or needs. - Oversee all...

  • Dispatcher

    4 days ago

    Houston, United States Transdev Full time

    Description Become a Dispatcher with Transdev! Transdev is looking for multiple Dispatchers in Houston, PA. Our dispatchers are an integral part of daily operations. The dispatcher position works directly with bus drivers and other operations staff, and regularly communicates with the general public. The goal of the dispatcher is to make sure all drivers...

  • Dispatcher

    2 days ago

    Houston, United States Transdev Full time

    Description Become a Dispatcher with Transdev! Transdev is looking for multiple Dispatchers in Houston, PA. Our dispatchers are an integral part of daily operations. The dispatcher position works directly with bus drivers and other operations staff, and regularly communicates with the general public. The goal of the dispatcher is to make sure all drivers...

  • Dispatcher

    3 weeks ago

    Houston, United States Transdev Full time

    Job DescriptionDescription Become a Dispatcher with Transdev! Transdev is looking for multiple Dispatchers in Houston, PA. Our dispatchers are an integral part of daily operations. The dispatcher position works directly with bus drivers and other operations staff, and regularly communicates with the general public. The goal of the dispatcher is to make sure...

  • Dispatcher

    3 weeks ago

    Houston, United States The Parking Spot Full time

    Since its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40+ locations at 28 airports, over 2,000 employees nationwide and 2 incredibly strong brands - The...

  • Dispatcher

    3 weeks ago

    Houston, United States The Parking Spot Full time

    Job DescriptionJob DescriptionSince its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40+ locations at 28 airports, over 2,000 employees nationwide and 2...

  • Dispatcher

    3 weeks ago

    Houston, United States The Parking Spot Full time

    Job DescriptionJob DescriptionSince its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40+ locations at 28 airports, over 2,000 employees nationwide and 2...

  • Aircraft Cleaner

    1 month ago

    Houston, United States Immaculate Flight Full time

    **Aircraft Cleaner - Houston, TX** * Houston, TX * Part Time * Entry Level **Company Overview:** Immaculate Flight is the nation's largest privately-owned aircraft detailing company. We take pride in developing our people into the leaders of tomorrow. It truly is our culture. It truly is who we are! We are certainly in business to grow and consistently...

  • Dispatcher

    4 weeks ago

    Houston, United States Gulfmark Energy, Inc. Full time

    **Job Title**: Dispatcher **Department**: Dispatch **Reports To**: Terminal Manager **FLSA Status**: Non-Exempt **SUMMARY** Coordinate and supervise drivers and equipment in a manner that complies with company policy to meet or exceed customer requirements. Dispatcher is focused on providing the utmost level of support to their drivers. **ESSENTIAL...

  • Bilingual Dispatcher

    2 weeks ago

    Houston, United States Royal Manufacturing Full time

    **We are looking for a Bilingual Dispatcher to join the team in our Houston - Marble Plant. If you have strong administrative and Customer Service skills we want to hear from you!** Job Summary The Dispatcher will receive and dispatch orders for our product deliveries. The Dispatcher will also address problems and requests by transmitting information...

  • Dispatcher

    3 weeks ago

    Houston, United States GFL Environmental Full time

    A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will use GFL proprietary software to enter ticket information and...

  • Emergency Dispatcher

    1 month ago

    Houston, United States City of West University Place Full time

    Job DescriptionJob DescriptionAre you passionate about making a difference in your community? As an Emergency Dispatcher at City of West University Place, you will be at the forefront of coordinating 911 responses and ensuring the safety of our residents. This onsite position offers an annual salary ranging from $45,624.55 to $66,155.60, providing a stable...

  • Dispatcher

    3 weeks ago

    Houston, United States The Parking Spot Full time

    Since its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40+ locations at 28 airports, over 2,000 employees nationwide and 2 incredibly strong brands – The...