Guest Service Agent

2 weeks ago


Flagstaff, United States Little America Flagstaff Full time

**TITLE**: Guest Service Agent

**DEPARTMENT**:Front Office

**REPORTS TO**: Front Desk Manager

***

1. **SUMMARY**:
The main function of the Little America Hotel Guest Service Agent is to provide customer service in the friendliest and most professional manner possible.

2. **TASKS**:
The tasks that are essential to perform the functions of this position are:

- Check hotel guests in.
- Ensure accuracy and completeness of guests’ registration.
- Determine guests’ desired method of settlement for hotel stay and incidentals.
- Check hotel guests out.
- Verify accuracy and completeness of hotel bill, and ensure settlement.
- Perform duties of Hotel Operator.
- Establish room reservations for guests.
- Be familiar with the hotel’s sales strategy and with the assignment of rooms.
- Respond to guests’ inquiries in a friendly and professional manner.
- Offer guests personal assistance, whenever possible.
- Assist in maintaining a neat and professional looking front office.
- Perform other duties as required by business demands, or by supervisor/manager.

3. **PHYSICAL DEMANDS**:

- Ability to express and exchange ideas verbally.
- Ability to stand for the entire shift.
- Accurate computer entry by touch.


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