Summer Guest Services Staff

1 month ago


Flagstaff, United States Mountain Capital Partners Full time

(FT or PT, Summer Seasonal Position) The Guest Service Staff & Activity Attendant are responsible for the professional and safe operation of the summer operations and actives. In addition, they will provide a fun, pleasant, and professional experience to guest visiting Arizona Snowbowl.

**Essential Functions**:

- Knowledge of Arizona Snowbowl facilities and services. A thorough understanding of Snowbowl’s tickets, season passes, promotions, and discounts is expected.
- Customer service skills while interacting with diverse guests and their needs. This includes being able and ready to greet every guest with a smile and answer their question(s) accurately and politely. Pleasant and well-developed social skills are a must.
- Accurate and proficient basic math skills with attention to detail to result in accurate cash handling in a fast paced environment. Daily drawer balancing is required.
- Deal with basic problem solving situations.
- Familiarity with computers, software, and phone systems.
- Familiarity and compliance with department policies.
- Ability to restock retail items and keep the retail section clean and orderly. (i.e.)folding T-shirts, zipping up jackets, stocking and facing inventory.
- Responsible for cleanliness of the Sport Shop, tunnel, and Activities area.
- Responsible for setting up, operating, and taking down our outside summer activities.
- Outstanding work ethic and attendance; willingness to work holidays and weekends.
- Providing outstanding teamwork and ability to collaborate with others daily.
- Be willing to jump in and help wherever needed.
- Commitment to providing a safe work environment for employees and guests.

**Experience Requirements**:

- Previous experience on a POS/ using cash drawer Preferred
- Basic math skills
- Experience working in a customer service position

**Physical Requirements**:

- Able to move and carry at least 25 pounds
- Cleaning/ maintaining lodge and department areas such as windows, picking up trash, ect.
- Standing for extended periods
- Working in an outside mountain environment


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