Desktop Support

2 weeks ago

White Plains, United States Zodiac Healthcare Full time

**Role: Desktop Support**

**Location: Onsite in** **White Plains, New York**

You might really grab our attention if you can:
The Desktop Support position provides technical assistance to a large and varied end-user population both on-site and remote. Day to day, this role will interface with executives, power users, novice computer users, and everything in-between. Support responsibilities include desktops, laptops, tablets, smartphones, printers, video conferencing, audio conferencing, software, and user training.

This role requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Excellent attendance and punctuality are required. This is 100% work from office job role.

**Primary Responsibilities**:

- **Handle Tier 1,2, And 3 help desk escalations through tickets or phone**:

- **Good in desktop support handling in Windows, Linux, and MAC environments.**:

- **Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.**:

- **Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.**:

- **Installation and maintenance of Windows 10, 11 and Mac OS.**:

- **Excellent User Support and SCCM imaging and Builiding Machine**:

- **Troubleshooting all the issues related to Hardware, Networking & Software** on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
- Technical knowledge of Desktop and Laptop hardware.
- Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
- Manage Files and folder permissions.
- Printer installing and sharing, troubleshooting printer-related problem.
- Configuring and managing different types of scanners.
- Configuring and managing different types of network printers, scanners and peripheral devices.
- Managing Networks Setup - Crimping & Punching
- Manage Video conferencing call through IP & ISDN lines.
- Resolving problems related to LAN connectivity.
- Setting up of Wireless on Laptop and BYOD devices
- Experience in working on IT Service Management Tools like ServiceNow
- Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.
- Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.

**Desired Skills**:

- Route assign tickets to appropriate support group if necessary.
- Identifying and escalating high priority, high severity issues.
- Updating pending tickets with timely, precise and accurate updates
- Following up with end users, if necessary, for closure of pending tickets
- Following up with support groups, if necessary, for closure of pending tickets

**Desktop Systems Engineer Level 2**
- Communicate with staff or clients to understand specific system requirements.
- Analyze requirements and develop design concepts or changes.
- Document design specifications, installation instructions, and other system-related information.
- Verify stability, interoperability, portability, security, or scalability of system architecture.
- Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
- Provide technical guidance or support for the development or troubleshooting of systems.
- Identify system data, hardware, or software components required to meet user needs.
- Provide guidelines for implementing secure systems to customers or installation teams.
- Monitor system operation to detect potential problems.

**Job Type**: Contract

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance

Schedule:

- 8 hour shift
- Morning shift

**Experience**:

- Mac OS: 6 years (preferred)
- SCCM: 6 years (preferred)
- Intune: 6 years (preferred)
- ServiceNow: 8 years (preferred)

Work Location: On the road

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