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Veterinary Receptionist

4 weeks ago

Corona, United States AAA Animal Hospital in Corona Full time

We are looking for an experienced veterinary receptionist to join our team. Experience with Avimark a plus.

**Veterinary Knowledge/Client Education**
- Can answer client’s inquiries about basic animal care questions and routine procedures
- Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales
- Can guide client’ to make appropriate decisions regarding optimum pet care

**Admitting/Discharging Patients/Cash Handling**
- Can admit patients and handle medical records entries accurately
- Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
- Can handle client/patient transfers with ease
- Can prepare client invoices for services performed
- Can accurately handle payment transactions
- Can accurately and empathetically communicate estimates/treatment plans to clients

**Hospitality**
- Can bond with clients during interactions.
- Can keep the front desk a positive area even in the event there is a client wait time

**Schedule Management**
- Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen

**Computer Knowledge/Telephone Skills**
- Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system
- Can Enter and update client and patient information into practice computer software
- Has good computer skills and shows accuracy in inputting details

**Personal Conduct/Attitude/Teamwork**
- Can maintain positive, cooperative relationships with other employees
- Can lead and manage a group
- Can display tact and respect with team members even when busy or hectic
- Feel and express a genuine liking for animals and their owners and for working in an animal care field

**Client Communication**
- Can conduct oneself in a confident and professional manner with clients and co-workers even when situations are stressful and/or focused on individual tasks
- Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time
- Can greet clients with poise and natural effort
- Can outline costs and fees in a positive light while supporting hospital payment policies
- Can turn future clients (phone-shoppers) into clients through relationship building and bonding
- Can easily remember clients and patients names and uses them
- Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements

**Facility Maintenance**
- Can maintain a professional/welcoming appearance of the front office through cleaning and organization
- Can offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines

**Organization/Time Management**
- Can work almost constantly in the presence of other staff members and clients
- Understands and carries out oral and written directions

**Job Types**: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

**Benefits**:

- Employee discount
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Avimark Software: 1 year (preferred)
- Veterinary Front Office: 2 years (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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