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Front Desk Agent 7am

2 months ago

Tewksbury, United States Residence Inn by Marriott Full time

Overview:
**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Manage reservations and provide information about rooms, rates, and amenities
- Handle guest inquiries, requests, and complaints promptly
- Operate the phone system and direct calls to the appropriate department
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed

**Skills**:

- Proficient in phone etiquette
- Knowledge of hospitality management practices
- Experience in the hospitality, resort, or hotel management field
- Bilingual proficiency is a plus
- Strong guest relations skills
- Familiarity with multilingual environments
- Ability to operate various phone systems effectively

**Job Type**: Part-time

Pay: $16.50 - $17.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- On call
- Weekends as needed
- Weekends only

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Tewksbury, MA 01876 (required)

Ability to Relocate:

- Tewksbury, MA 01876: Relocate before starting work (required)

Work Location: In person