Front Desk Agent

1 week ago

South San Francisco, United States DoubleTree by Hilton Full time

We are looking for Front Desk Agents to be part of our Doubletree team. Must be available to work AM and PM shifts. Prior Hotel Front Desk Experience is preferred. Prior Experience working with On Q is preferred.

Represent the hotel to the guest throughout all stages of his stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guest, assigning rooms, accommodating special requests, ensuring guests have a pleasant stay and a smooth checkout as per the standards set by the hotel

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Maintains an inventory of vacancies, reservations and room assignments
Possesses working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Know the cancellation policy.
Knows the room locations, types of rooms available and room rates
Greets, registers, and assigns rooms to guests in accordance with established front office procedures
Issues room key and escort instructions to guests as appropriate
Answers inquiries pertaining to hotel services; registration of guests and shopping, dining entertainment, and travel directions.
Understands and complies with Company established front office operating procedures, including Signature training, Accounting Manual Policies and Procedures, Cash Handling Procedures and credit Card Policy and Procedures.
Understands the government laws and regulations that affect front office operations, ensuring that front office duties are performed in compliance with all applicable laws, ordinances, regulations and requirements of any federal, state or municipal authority.
Keeps updated and accurate records of room availability and guests accounts.
Posts charges to guest folios in an accurate and timely manner, such as room, food, liquor, pay per view movie or telephone charges.
Coordinates with housekeeping for room status updates, late check outs, checkouts, early check ins, special requests and part
- day (day use) rooms.
Coordinate guest room maintenance with the engineering and maintenance division
Uses persuasive selling techniques to sell rooms and promote services of the hotel
Knows daily activities and meetings taking place in the hotel
Reports and unusual occurrences or requests to the manager or assistant manager
Manages and resolves all guest complaints in a professional and courteous manner
Maintains log of guest issues
Processes guest check outs and handles monetary transactions
Computes bill, collects payment, and makes change for guests.
Operates Property Management System and its interfaces.
Prepares guest amenity kits and key cards
Assists guests with information about the city, sightseeing and local events
Make restaurant, transportation or entertainment reservations for guests.
May deposit guest valuables in hotel safe or safe deposit box
Maintains customer privacy.
May assist in cleaning of all public space areas and guest rooms as needed.
Maintains a high level of professional appearance and demeanor
Performs other duties that are assigned from time to time

**Job Types**: Full-time

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Ability to commute/relocate:

- South San Francisco, CA 94080: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hotel experience: 2 years (preferred)
- Hotel Front Desk: 2 years (required)

Work Location: In person

Pay: From $20.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 2 years (preferred)
- Front Desk Agent: 2 years (preferred)

Work Location: In person

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