Clerical Associate

2 weeks ago

New York, United States NYC Health + Hospitals Full time

**About NYC Health + Hospitals**:
Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

**Tour 2 (9am - 5pm)**

**PURPOSE OF POSITION**:
Effectively and efficiently perform registration and other clerical functions; coupled with providing exceptional customer service to sustain our Person Center goals.

**AREAS OF RESPONSIBILITIES**:
Pediatric Practice (at times a floater to work in the OBGYN Practice as needed)

**SUMMARY OF DUTIES AND RESPONISIBILITIES**:

- Continuously work with all Woodhull staff members and its external affiliates to provide outstanding customer service.
- Meets and greets patients presenting to the Practice, and identifies appointment in Epic
- Prior to opening both new and re-visits in the EPIC-CADENCE, verifies demographic and insurance information and PCP assignment by using Check 15 method
- Checks for Medicaid restrictions if patient is covered by Medicaid.
- Determines the appropriate PCP for each patient based on the most common treating provider, Managed Care PCP assignment, or the patient’s preference.
- Ensures the PCP assigned matches the PCP assignment contained in Epic.
- Refers non-insured, new, and out-of-network patients to the Financial Counselor and directs patients to Cashier in order to make co-payments as indicated.
- Initiates patient encounter form and Nurse Triage Assessment form for all walk-in patients.
- Provides patients and families with the New Registration form, consent forms for signature, as well as information on Advance Directives and Patients’ Rights.
- Issues Demographic label and explains to new patients the use of their unique medical record number.

Registration of patient utilizing Epic
- Cadence System- Maintains daily contact with nursing and other professional personnel within assigned Practice setting to ensure an accurate and updated Daily Appointment Report (DAR) and supplies.
- Answers telephones, and if Provider or RN is not available to answer phone, completes the message form and hands it to an RN to assess.
- Schedules primary care and specialty appointments.
- Makes daily reminder calls to scheduled patients, reminding them to bring their medication bottles, and EPIC-CANDENCE.
- Reviews the provider instructions to patients to determine the time frame for a revisit and the assigned PCP.
- Follows the no-show processing procedure and documents in the EMR.
- Forwards correspondence to patients, e.g.: abnormal test results recall as directed by clinical staff.
- Collects and prepares loose papers generated by patients’ visits for charting/scanning by the end of the day.
- Maintain integrity of PHI.
- Prepares daily statistical reports.
- Initiates telephone call to appropriate department to report broken or malfunctioning equipment.
- Participates in daily care-team huddles and debriefings.
- Escalates patient complaints to immediate supervisor or practice administrator.
- Participates in staff meetings and trainings.
- Assists in the orientation and training of all new clerical personnel.
- Participates in performance improvement and Breakthrough activities in the department.
- Vital member of the Patient Center Medical Home (PCMH) model.
- Work harmoniously with staff to effectively coordinate registration and other clerical functions.
- Evening clinic and Weekend hours
- Perform other related duties assigned by the Coordinating Manager

**Minimum Qualifications**:
1. A high school diploma or its educational equivalent; and

2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

**How To Apply**:
NYC Health and Hospitals offers a competitive benefits package that includes:

- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs

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