Client Experience Manager

2 weeks ago


Chatsworth, United States Soft Point Media Full time

**Job Summary**:
As a Client Experience Manger (CXM), you will play a strategic role in our managed services organization, providing expert guidance to clients on their IT infrastructure while also driving sales and fostering account relationships. In the CXM capacity, you'll collaborate with clients to develop technology roadmaps aligned with their business goals, oversee IT budgeting, manage vendor relationships, enhance security measures, and optimize IT infrastructure. Additionally, you'll be responsible for prospecting and closing business with new and existing client accounts, with a focus on selling comprehensive solutions. Your energy, passion, and drive will be essential in exceeding sales targets and growing revenue for the company.

**Duties and Responsibilities**:

- Collaborate with clients to develop technology plans supporting business objectives.
- Assist in creating and managing IT budgets aligned with client goals.
- Conduct Quarterly Business Reviews with clients.
- Manage vendor relationships, evaluate proposals, and negotiate contracts.
- Develop and implement security policies to safeguard IT infrastructure.
- Oversee IT infrastructure management, including network performance and upgrades.
- Evaluate and recommend modern technologies to enhance client operations.
- Prospect new accounts and conduct sales appointments.
- Write proposals and provide product training to clients.
- Manage existing accounts and foster relationships to drive revenue growth.
- Meet sales targets, including a minimum of 10 client appointments per week
- Maintain a gross profit margin of 33%.
- other duties as assigned.

**Knowledge, Skills, and/or Abilities Required**:

- Minimum 3 years of sales experience, preferably in a technical environment.
- Bachelor's degree in business, accounting, or related field preferred.
- A+ certification plus three vendor sales certifications.
- Professional appearance and demeanor.
- Experience in technical sales and proficiency in Word, Excel, and Outlook.
- Strong understanding of value propositions in Client/Server Architecture, Security, Data Protection, and Managed Services.
- Proven experience in sales tracking software.
- Experience with project management.
- Strong organizational, presentation, and customer service skills.
- Ability to manage multiple projects and priorities simultaneously.

**Educational/Vocational/Previous Experience Recommendations**:

- BA/BS, preferably in computer science, business administration or a related field.
- 3+ years of technical sales experience
- 3+ years of IT or related experience.
- 2 years of management experience.

Pay: $55,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person


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