Customer Care Specialist Ii

The CCS II will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.

**Onsite training requirement and flexibility with the Hybrid work model as determined by management.**

**Problem Resolution**:A big part of maintaining the relationships with existing customers includes problem solving by the CCR, including consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on resolving different client issues.

**Qualifications**:
**Minimum:
- High School Diploma/GED and 3 years' experience in a related field.

**Preferred:
- College degree or equivalent experience preferred.
- Minimum of 2 years of Call center and/or client interfacing experience
- Travel - infrequent, but must have flexibility.
- Schedule - must have flexibility to work evenings, weekends, holidays as required.
- Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
- Experience working in a contact center metrics driven environment.
- Strong communication skills and basic computer knowledge
- Ability to operate under tight pressure.
- Experience working in the automotive industry preferred. Bilingual Spanish highly preferred.

USD 19.13 - 28.65 per hour

**Compensation**:
**Benefits**:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

**About Cox Automotive**

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

**About Cox**

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

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