Team Lead, IT Systems Specialist

4 weeks ago

Tempe, United States DriveTime Automotive Group, Inc. Full time

**What’s Under the Hood**

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

**That’s Nice, But What’s the Job?**

**Key Responsibilities**:

- Lead, mentor, and develop a team of System Specialists, providing coaching, training, and performance feedback.
- Collaborate with cross-functional teams to develop and implement process improvement strategies aligned with business objectives.
- Oversee the team’s work intake channels and manage the backlog, prioritizing tasks based on changing requirements
- Analyze performance metrics to identify optimization opportunities and drive continuous improvement.
- Build and maintain partnerships with internal/external stakeholders to streamline communication processes and enhance the customer experience.
- Develop and maintain documentation, standard operating procedures (SOPs), and quality assurance processes for the team.
- Oversee the support relationship with various third-party vendors.
- Manage internal ticket escalation processes, serving as a point of contact for escalated issues and driving resolution within the team. Identify ticket trends and coordinate with relevant stakeholders to ensure timely resolution and effective communication throughout the escalation process.

**Qualifications**:

- A bachelor’s degree or any equivalent combination of education, training and/or work experience.
- A minimum of 3 years of team leadership or management role history, demonstrating the ability to mentor and develop high-performing teams.
- Excellent project management skills, with emphasis in managing and maintaining project metrics including regular project status reports to key stakeholders.
- Strong analytical skills with the ability to interpret data and drive data-driven decision-making.
- Exceptional verbal and written communication skills are essential.
- Exceptional collaboration skills, with the ability to build strong working relationships across departments.

**Tech Stack Preferences**:

- AS400/’IBM iSeries’ experience
- FTP Administration Experience, Globalscape preferred
- Square9
- Bottomline
- Transact-SQL/MySQL/iSQL
- MongoDB Experience
- Workflow management, Jira preferred.

Dice

**So What About the Perks? Perks matter**
- **Medical, dental, and vision, oh my **DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- **But Wait, There’s More. **401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- **Growth Opportunities. **You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- **Tuition Reimbursement. **We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
- **Wellness Program. **Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
- **Gratitude is Green. **We offer competitive pay across the organization, because, wellmoney matters
- **In-House Gym. **We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout
- **Give Us a Reason (or not), and We’ll Celebrate. **Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.
- **Smart-Casual Dress. **Come dressed in jeans (you’ll fit right in with the rest of us).
- **Paid Time Off & Paid Holidays. **Not just lip service: we work hard, to play hard.

**Anything Else? Absolutely.**

DriveTime Family of Brands is Great Place to Work Certified And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime

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